Area Manager

Please note we are looking to hold interviews week commencing the 15th of July.

We're looking for an inspiring, strategic and customer-focused individual with a proven track record of managing and inspiring high-performing teams to join us as an Area Manager. You will develop the best possible shops which are run by our exceptional Community Shop Managers.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement in all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

About the role

It will involve working specifically with other areas of our Income Generation Directorate to ensure opportunities are maximised to their full potential, as Area Manager you will have overall responsibility to organise and oversee the operations for a number of stores in an allocated area. This will see you focus on recruiting, developing and leading a diverse team of managers and volunteers with a passion for Shelter, to become a high-performing team.

Demonstrating and encouraging a desire to raise as much money and awareness for Shelter's cause is key, as is ensuring a vibrant shop environment for our customers, donors, volunteers and staff. You will also ensure that all products sold in our shops are compliant with legislation and processed in a way that gives a maximum return for that donation, while also being accountable for agreeing and exceeding our targets.

About you

You will need to be an impressive leader who can demonstrate how you have motivated teams beyond expectations, you will also be experienced in recruiting and developing diverse teams and managing operations from a distance. An excellent communicator, both verbal and written, with strong customer service, financial and operations planning skills, you will also be able to manage a varied workload and to prioritise tasks effectively.

Impressive organisational, interpersonal and relationship-building abilities are also vital, while previous experience of managing multiple charity retail units and a passion for - and ethos of - Shelter and enthusiasm for the vision and values of the organisation would be an advantage.

Key knowledge, skills and experience required for the role are:

• Working and ensuring others work to agreed budgets and targets
• Experience of using EPOS systems
• Knowledge of the customer journey
• Excellent customer service
• Confident in decision making and creative problem solving
• Ability to manage challenging situations in a calm and appropriate manner
• Ability to manage day to day relationships with others and encourage teamwork
• Displays a positive and friendly attitude
• Ability to build rapport with all stakeholders in order to achieve best outcomes

Any applications submitted without a supporting statement will not be considered

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.