AskHR Live Chat Advisor

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.
AskHR Live Chat Advisor
Do you want to work in a team that supports one another and provides expert advice to colleagues business wide?
We’re looking for an AskHR Advisor to join us on a 6 month Fixed-Term basis to deliver just that!
The Opportunity
Our AskHR Advisors are given the platform to directly help colleagues and senior stakeholders business wide with their questions and concerns, making a positive difference in their professional world through excellent customer service and the provision of relevant and concise information in a timely manner.
This rewarding role offers variety, keeping you on your toes and your work-day interesting. You never know what kind of questions or queries are likely to pop-up in our Live Chats – you could be answering a simple benefits question one minute and a complex policy issue the next.
If you’re passionate about a career within HR, our AskHR Advisor position provides the perfect platform to gain experience and exposure to general HR queries, policy, and practice. Pay, benefits and culture In addition to a salary of £27,000 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives. Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts, and employee pricing. Flexible working means you can work from home (if you wish) and we’ll provide a suite of IT equipment to ensure that you can work remotely, comfortably and effectively.
One of our AskHR Advisors says “Within our AskHR team I feel I can be my authentic self, whatever form that takes on any given day. Our team always has a happy atmosphere which reinforces the supportive and motivating work environment. Learning and development are not just encouraged but are part of our culture; this has allowed me to take on new challenges with confidence and to stretch my abilities further than I thought possible all with the support of a truly fantastic team.”
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need. We’ll value the difference you bring and offer opportunities for you to thrive and succeed. What you’ll be doing As an AskHR Advisor you’ll be part of a collaborative team providing first class customer service to the business, being first point of contact for all HR related queries via our Live Chat platform, appointments and email, supported by our HRHub case management system and a suite of virtual agent and Ai driven tools. You’ll take ownership and seek resolution for all general HR enquiries as well as offering accurate, effective and relevant first line HR policy advice to all colleagues on subjects like performance management, payroll enquiries, sickness absence, benefits, annual leave queries, workplace wellbeing advice and disciplinary procedures (to name just a few!). AskHR Advisors will work collaboratively with our wider Employee Services and HR teams as well as other key business stakeholders to ensure all enquiries are resolved efficiently and effectively.
Who you are
You’ll bring a personable, “can-do” attitude to your role as a AskHR Advisor, focusing on providing great customer service and support through clear and concise written and verbal communications. Ideally, you’ll have experience or be able to adapt to a virtual working environment with a large proportion of work taking place collaboratively in a digital world whilst working from home. Ideally, you’ll have a high level of IT confidence and be able to grasp new systems and software with ease. You’ll be able to manage multiple virtual activities and tasks through multiple channels (Live Chat, phone, case management systems and email) whilst prioritising and effectively managing your workload. Your customer service skills will be second to none, and providing a tactful, personable, and informative service will come naturally to you.
Closing date for applications: Thursday 25th January 2024Hiring Manager: David Beales Join us and together we can help Britain achieve Net Zero.
EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.
EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.