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SalaryJob Title: Asset Finance Onboarding Specialist
Salary: £(phone number removed)
Location: Chester
Description:
We are delighted to be working with our successful and established client, who are seeking their next Customer Onboarding Specialist to join their financial team based in Chester. Our client are an award winning and recognised leader in their field, boasting excellent employee benefits and fantastic progression routes.
One of our clients core values is to grow a sustainable, customer focused and innovative service that supports and champions the financial health of their clients. As the next Client Onboarding Specialist you will be representing this business with that value in mind, maintaining excellent customer service at all times. Reporting directly to the Operations Manager, you will be responsible for supporting the sales team in delivery of the business plan by receiving finance proposals and keying them into the CRM system. You will follow defined process steps to check companies and individuals through the onboarding journey which will include due diligence checks and following compliance procedures.
In addition, you will be responsible for generating finance documentation and progressing to pay out, maintaining first class communication skills to ensure exceptional service to the customers.
Salary:£25,000-£27,000
Working Hours: Monday – Friday 09:00 – 17:30
Key Responsibilities:
Accurately inputting data into the CRM system.
Undertake personal identity checks, plus Fraud and PEP checks where appropriate.
Undertake Business credit and verification checks
Preparation of legal documentation which will include finance agreements and security documents
Ensuring bank verification is complete
To follow processes correctly and in a timely manner to ensure that service level agreements are met
Manage own cases from inception to pay out to suppliers following due diligence procedures
Prepare and send out executed documentation
Handle and resolve broker queries in a timely manner and to a high standard
Effective communication skills, both written and verbal, and ability to tailor communication to a variety of audiences
Understand the background of the query, do required research with the provided tools, and respond appropriately
Build appropriate meaningful relationships with the network demonstrating a practical ‘can do’ attitude and becoming a trusted point of contact for queries through to resolution
Connect with customers at a professional level and build rapport with them
Undergo the required training and regulatory training, applying it where it's required throughout day-to-day activities
Contribute to the positive development of a diverse and inclusive culture
Minimum Requirements:
Previous customer service experience within financial services
Good written and verbal communications skills
Good organisational skills
Reliable, honest and can contribute to create a thriving culture
Knowledge of regulatory policies within the financial services sector
Knowledge of onboarding procedures including due diligence and KYC
KEYWORDS: Customer Service, Financial, KYC, Banking, Administration
Job Type: Full-time
Salary: £25,000.00 per year
Schedule: Monday to Friday
Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.
We are acting on behalf of the client as an Employment Business in relation to this vacancy.
We are an equal opportunities agency and welcome applicants from all backgrounds.
