AddressJob description:
We're looking for an Asset Technical Support Administrator to join our Property Services Team located at our Head Office currently located in Westminster and moving to Caledonian Road this year.
£28,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The Asset Technical Administrator will work as part of the wider Asset Team within Look Ahead's Property Services department. The Asset Technical Administrator will assist with project administration, team filing, general enquiries, invoice payments, managing team correspondence, including resident letters and emails, booking and minuting meetings, evidencing customer satisfaction and supporting Look Ahead's no-access process. This role will also support the Asset Manager with data return information and inputting into the Asprey asset management database.
Supporting the Project Managers with administrative support to ensure smooth delivery of projects. This role will also support the Asset Manager and the wider Property Services team with property and asset admin support.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
* Customer Service
Culture of first-time resolution, excellent customer service and a can-do attitude.
* Administrative
Maintain Asset Team action plans, weekly contractor progress reports, Asset Team inbox queries, minute-taking at relevant meetings, and providing services with reports on weekly Planned Works progress. Assist Asset Manager with data cleansing and updating. Assistance on Stock Condition Survey programme administration. Check and process any invoices received within required timescales, in accordance with contract and financial standing orders. Liaison with the Finance Team on invoicing processing matters.
* IT Systems
Accurate data entry. Updating records within the asset management system and other databases. Management of Microsoft Office package for letters, spreadsheets, email correspondence, diaries, etc.
* Support KPI capture
Work with Project Managers and contractors to ensure KPI information is available to stakeholders and reach out to customers who either do not respond, or respond with low scores.
* Project Delivery
Work with the Asset Team to ensure process is followed, and stock information and data is captured and updated from completed works.
* Health and Safety
Assist with compiling key health & safety (H&S) information and ensure that project files are available to stakeholders.
* Reporting and Information
Assist with the monitoring and tracking of key project milestones and assist with providing all necessary information to Scheme Managers, and internal and external stakeholders.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
* Commitment to Value for Money and Quality Standards
* Can-do attitude
* Approachable and open behaviour
* Highly organised, can work with clear timeframes and good attention to detail
* Passion for collaboration and enjoys working as part of a team
What you'll bring:
Essential:
* Educated up to a relevant qualification in English and Maths
* A demonstrable commitment to delivering exceptional customer service
* Strong administrative background
* Ability to promote best practice in Asset Management
Desirable:
* Knowledge of construction techniques
* Knowledge of building standards regulatory requirements in relation to repairs and maintenance
* Demonstrable knowledge of construction Health and Safety regulations
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
