Assistant Branch Manager

Our client is a stalwart of the UK Removals and Storage Industry. A multi-branch, long term BAR member with a great reputation for quality.

They now have an immediate opportunity in Cambridge for an Assistant Branch Manager to join their team.

Removal s experience is an essential requirement. Experience in carrying out surveys is beneficial; however the role is predominantly operations based on site.

The role:

• Plan daily routine.
• Deal with customer enquiries.
• Inspect customers premises and assess quantities for removal.
• Market and sell Company s services effectively.
• Plan individual removals.
• Compile quotations using Company costing data.
• Submit Quotes to customers.
• Follow up quotations.
• Canvas potential customers.
• Advise Company on the selection of appropriate vehicles and crew for each removal as required.
• Brief removal crews as required.
• Supervise special removals when requested.
• Contribute to the promotion and maintenance of good labour and customer relations.
• Achieve objectives set out by the Branch Manager.
• Liaise with clerical support staff offering assistance when requested.
• Advise customers on insurance matters.
• Investigate and report on claims and complaints.
• Generally assisting the Manager in his duties, deputising for him in his absence.
• Book removals and part loads as required.
• Ensure compliance of oneself with the Health and Safety at Work etc., Act 1974.
• Ensure compliance of oneself and subordinates with defined Quality System policy and procedures pertinent to ISO: 9002.
• Any other duties as may be reasonably requested by Branch Manager.