Assistant Community Manager - Sheffield

Property Management Recruitment (PMR) are seeking an experienced Assistant Community Manager to drive the performance of an exciting Build to Rent development in Sheffield whilst delivering an industry leading resident experience!

Key Responsibilities:

• Assist with the creation and implementation of operational processes & procedures.
• Involvement with the snagging and defects management programme.
• Assist with supervising and motivating the on-site team by communicating well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
• Deputise in the absence of the Manager.
• Carry out specific daily/weekly tasks as agreed with the Manager.
• Provide outstanding customer service to residents.
• Shape and assist with resident engagement strategies to ensure a strong resident community is built and maintained.
• Assist with resident communications through multiple channels.
• Ensure resident issues and service requests are addressed and dealt with quickly, efficiently and professionally.
• Promote and encourage a neighbourly and community atmosphere.
• Meet and interact with residents in a customer friendly and professional manner.
• Seek ways to exceed service expectations of residents and enhance the brand.
• Achieve positive resident reviews on various online platforms.
• Executing the smooth running of all aspects of the community.
• Assist with managing and processing customer journey from moving in, throughout tenancy to moving out.
• Cover of Reception area and duties when necessary.
• Ensure all reception/admin requests are well managed.
• Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
• Assist in ensuring the development is active in the local business community to raise the profile of the building and build awareness of revenue driving opportunities.
• Drive the highest rates of retention and community engagement, timely reporting, and on-going communication about the performance of the community.
• Supports the overall marketing/leasing efforts and offers input and suggestions regarding promotions, advertisements, and pricing.
• Works closely with the Marketing Manager and Building Manager to deliver the brand manifesto and achieve letting targets.
• Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
• Assist with planning and hosting networking events to create and forge new relationships within the community.
• Ensure compliance with all current statutory legislation with respect to H&S and the environment.
• All risks to visitors, staff and residents are removed or reported.
• To monitor contractors on-site to ensure they observe noise and other restrictions as well as abide by the site's induction protocols including "permit to work."
• Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency and reporting any concerns.
• Monitor works conducted by suppliers and report any concerns.
• Assist with overseeing turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.
• Identify incidents and maintenance issues promptly ensuring the necessary action is taken.
• Ensure all routine H&S tasks are completed in a timely manner and are recorded for audit purposes.

Skills, Knowledge & Experience:

• Minimum: Educated to NVQ level 3 and/or GCSE level 9 - 5 standard or equivalent. Ideally with 'A' level(s) or equivalent
• Experience in a similar role in either BTR or PBSA
• Experience of working to KPIs
• Basic understanding of residential AST leases and the landlord and resident relationship.
• Good health and safety and facilities management knowledge.
• Excellent English language skills - both written and spoken.
• IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.
• Up to date knowledge of English statutory letting requirements.
• Administration of Section 21 Notices.
• Financial knowledge including credit and cost control.
• Business development / sales and/or facilities experience would be desirable
• Positive, professional and customer focussed with an ability to build relationships
• Friendly and approachable, self-motivated, professional, resilient, adaptable.
• Proactive and strong ability to problem solve, multi-task, plan and organise.
• A confident team player
• Ability to work at pace whilst maintaining a high level of accuracy and attention to detail.
• The ability to remain calm and considered
• Excellent organisational skills
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines.
• A strong client focus and a resilient attitude
• Ability and willingness to work flexible hours as determined by the needs of the business.
• Ability to work weekends and bank holidays as required
• Willing to keep up to date with training and relevant legislation

Working Hours: Monday - Friday (40 Hours)