Assistant Customer Services Manager For College Libraries

The Role and the Department This is a new post and an exciting opportunity to develop relationships between the main university library and Durham’s College Libraries. You will be based in the Customer Services section of University Library and Collections, and work collaboratively across all our teams. You should be passionate about the opportunities libraries provide and open to creative and different ways to achieve this. In conjunction with the Head of Customer Services and the Library Customer Services Manager this post will take a coordinating approach across the College Libraries. You will develop a strong, proactive relationship between College Libraries and University Libraries and Collections. There are opportunities for some hybrid working. The post will be based at Bill Bryson Library. Our colleges are located across the City of Durham, and you will regularly attend them onsite. The Customer Services Team provide all front-line (face to face and virtual) customer, visitor and enquiry services for the Library and Collections. This includes services at our in-person and virtual enquiry desks at our libraries, visitor attractions, museums and castle. Our team is responsible for library circulation processes, operations and delivery, library disability support services for students, user communication, visitor experience, access to our buildings and management of our spaces. We lead on User Experience work for the department, taking a user centric approach to service development and delivery. We also lead on buildings support and health and safety for the department. For more information please see the job description.