Assistant Facilities Manager

Emcor are looking for an Assistant Facilities Manager to join their Anglian Water Contract on a full time permananet basis.

Job Purpose:

To assist the Facilities Manager in the operation of various site contracts in line with divisional objectives and offer day to day client facilities management support.

Duties:

• Ensure that a culture of Team Working, Task Ownership and Flexible Working is actively encouraged and implemented across the site.

• Provide day to day hard & soft services contract management (cleaning, contractor management, Front of House, PPM/SI/RFS etc), to lead and support all site based services.
• Assist in production of accurate contract performance reports weekly, monthly, as and when requested
• Provide day-to-day FM operational support to the client
• Client liaison and complaint management
• Comply with any additional ad-hoc instructions which may be given by others in the team.
• Ensure that all operations are undertaken with total adherence to legislative and local Health and Safety regulations whilst actively demonstrating a positive behavioural safety approach at all points of contact.
• Ensure compliance with Safe Systems of Work including Permit to Work systems and isolation procedures.
• Ensure compliance with the EMCOR Health and Safety strategy
• Identify opportunities to increase scope of client delivery
• Ensure supervisors and staff have the skills and knowledge in the role currently undertaken and any training needs are identified and met to enhance the service levels and for personal development.
• Manage variable works via third party contractors, ensuring contractor competence and compliance with EMCOR’s/Client’s contractor management systems including dealing with subcontractor and supplier enquiries.
• Focus on innovation with regard to site delivery and implement where possible.
• Carry out Cleaning and housekeeping audits via supplied app.
• Manage EMCOR operational activity to required SOP’s
• Develop and maintain site standards and specifications i.e. cleaning schedules
• Manage and co-ordinate all site based delivery teams
• Ensure KPIs/SLAs are met and communicated to the Team
• Plan and co-ordinate team briefings and Toolbox Talks
• Review staffing levels and labour costs ensuring that they remain within the budget at all times
• Influence and encourage collaboration, knowledge sharing and best practice across site(s)
• Deliver all the required outputs against the agreed KPIs whilst striving to improving performance beyond the baseline target
• To assist with the provision of cover if and when required in all areas of service.
• Identify cost reduction opportunities resulting from improved / changed maintenance techniques
• Manage/assist in recruitment procedures to ensure legislation and processes are adhered in order to identify suitable candidates with key skills and attributes
• Assist in the duties/responsibilities of the Facilities Manager in any absence
• To perform any other reasonable duties required by the Operations Manager and/or Account Director
• Ensure data is collated and monthly KPI reports are produced for presentation to the Facilities Manager

Person Specification:

• Clean, full driving license required as some travel will be required
• Working towards IOSH or NEBOSH Qualified
• Experience of Producing & Reviewing RAMS
• Experience within a similar role, managing the delivery of complex high value contracts with both hard & soft services experience
• Experience of using Word, Excel, CMMS and Helpdesk Packages
• An excellent level of interpersonal and customer relationship skills, with an emphasis on accuracy
• Communication skills - a good use of oral and written skills to communicate, in detail, accurately
• Ability to sustain effective relationships by understanding the importance of professionalism and able to handle complaints effectively
• Ability to plan and organise in a timely manner, prioritising workloads effectively
• Drive and determination by accepting challenges and striving towards departmental, personal & company goals & Objectives
• Reliable and resilient under pressure, accepting responsibility and taking ownership & Accountability
• Has a detailed understanding of operational needs, having a thorough awareness of commercial implications of actions
• Current SIA licence or working towards
• First aid certificate or working towards
• To work reasonable overtime as and when required
• Willingness for continuous development within the role including additional training

Benefits

• 25 days holidays + Bank holidays
  
• Holiday Buy Scheme - up to 5 days
• Industry leading Maternity & Paternity Policies Real Living Wage Employer
• Refer a Friend scheme
  
• Extensive Learning & Development opportunities - including opportunities for progression.
• Discount Shopping, Gym, Days Out
• Bike To Work Scheme
• Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
• Occupational Health - Making a positive change to Health & wellbeing at work.
• Various Rewards & Recognition Awards
• x11 RoSPA Awards for Health & Safety achievements in 2022
• Order of Distinction Award for our Aldermaston account team (for 15 consecutive RoSPA Gold Awards)
• Stable employer with long-term prospects on the contract