Assistant General Manager

Assistant General Manager
Location: Leeds
Job Type: Full time
Contract Type: Permanent
Salary: £ 26,000 per annum.
Benefits: Competitive
Opera North is England's national opera company in the north and a leading European arts organisation. Based in Leeds, the company is committed to producing work of the highest quality that excites, challenges, and entertains. We tour throughout the north of England, and also nationally and internationally. Acclaimed for its imaginative programming and innovative productions on the main stage, Opera North also programmes its own venue, the Howard Assembly Room with an enormous diversity of activity.
Committed to producing high quality work that informs, excites, and entertains, Opera North is looking for an experienced and well-motivated individual to fill the role of Assistant General Manager.
Job Purpose
To support the General Manager to ensure the smooth, courteous, and efficient running of the hospitality operation at Opera North. You will be responsible for ensuring service standards are continually maintained, staff are effectively managed, and targets are met.
You will be a determined, self-motivated person willing to lead by example, well organised and consistently looking for improvements and efficiencies. You will lead from the front on the restaurant being a values-driven and healthy working environment. You will also work to agreed performance targets.
An ability to interact well with external parties is essential as this role is likely to entail a significant amount of coordination with other opera north staff & management, event clients and suppliers. Experience in working across various hospitality disciplines (events, bar, cafe, restaurant) is essential.
Roles and Responsibilities
• Support the General Manager in operations and management of the restaurant.
• Manage all hospitality staff for the restaurant (including both directly employed and contracted) to ensure that the department operates to the organisation’s expectations both from an operational and financial perspective.
• Respond efficiently and accurately to customer complaints, or where necessary escalate to Opera North senior management.
• Meet all financial and performance targets as set out and agreed including revenue, gross profit margins, wage margins and net profit margins.
• To be a keyholder and manage the opening, locking up and alarming of the restaurant unit and on occasions the wider building, working in association and alongside the operations of the Howard Assembly Room house management, technical and box office teams.
• Implement and oversee all service training across the hospitality team to ensure a consistent and high level of service standards are achieved at all times. Regularly refresh the team’s knowledge of the organisation, its standards and ethos.
Deadline for applications: 10am, 25th March
Interviews to be held in: KINO.
if you have any queries about the recruitment process or access needs with making an application, please contact us.
Opera North is committed to the Arts Council England’s Creative Case for Diversity in all aspects of our recruitment and employment practices. As we work to address underrepresentation in our workforce, we are particularly keen to hear from applicants of the global majority or those with other protected characteristics.
Registered Charity No. 511726
You may also have experience in the following: Receptionist, Reception, Front of House, Events Assistant, Front of House Assistant, Customer Service Assistant, Customer Service Advisor, Office Assistant, Office Administrator, Admin Assistant, Administrator, Hospitality Worker, Hospitality Assistant, Host, etc.
REF-211 974