Assistant Guest Services Manager

In a Nutshell

We are actively seeking an Assistant Guest Services Manager to join the team at Ansty Hall Hotel. You will be the main point of contact for all guests ensuring everybody is happy - with an emphasis on VIPs and leisure guests, ensuring all their requirements are anticipated and exceeded during their visit. 

*Please note this role includes night shifts*
Package DescriptionHospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

·       Competitive salary, benefits and we pay above the Real Living Wage Employer.

·       29 days holiday (increasing with length of service)

·       50% Discount on food and beverage across all Exclusive properties

·       Really big discounts of room nights across all Exclusive properties

·       PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.

·       Meals on duty provided for free

·       Recognition and rewards scheme

·       Access to our learning platform including great training and development programs.

·       Free gym access + where available dedicated classes.

·       B Corp accredited and commitment to improving our People, Product and Planet.

·       Free downloads to newspapers, magazines and books

·       Cycle to work scheme
Main ResponsibilitiesLots to do, but lots of fun

Our successful Assistant Guest Services Manager will be responsible for;

Working closely alongside the Guest Services Manager to deliver an outstanding level of service to all guests at all times
Ensuring a high level of engagement with guests throughout their stay to make them feel at home whilst creating a warm experience
Ensuring every guest receives a personal and warm greeting from all front of house team members
Checking VIP arrivals and liaising with Room Service, Housekeeping & Reception to have welcome cards and amenities in rooms
Checking guest’s profiles in advance of their stay to ensure any previous guest recovery points or requests are actioned, and the appropriate departments are aware of any sensitive or return guests
Ensuing special occasions are recognised and communicated effectively
Ensuring there is contact both pre-arrival and post-departure for all guests
Protecting revenue by dealing with issues quickly and efficiently, resulting in minimal cost to the business
Being present in the lobby at peak times
Having a good knowledge of other properties in the Group

The Ideal CandidateAre you right for us?

To be successful in this role you must be able to demonstrate;

Previous experience of working in a luxury hotel environment with equally high standards of guest service
Impeccable grooming standards
A natural desire to serve and exceed expectations of guests and colleagues
Strong problem solving ability
A proactive stance to improve standards and service
High level of organisation
Effective communicate skills
IT literacy
Flexibility in attitude, approach and working hours (to include weekends and evenings)
Confidence and warm personality, enthusiastic attitude

About The CompanyAre we right for you?

We expect a lot but well give a lot to get the right people. There are 4 main things we look for

We want people with bags of character. We dont want you to hide your personality when youre at work, we want you to feel comfortable, to be who you are.
We want people people. Youve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
We need extra milers. So if you think the job description is all you have to do, then were not for you.
You have to put your heart into it. When you tell a guest you're happy to help, you have to mean it.