Assistant Head Housekeeper

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Assistant Head Housekeeper at the exclusive Ballygally Castle

Under the inspiring of our Executive Head Housekeeper, Maggie Wilson, you will assist in providing leadership to our Housekeeping Team, ensuring the smooth day-to-day management of our busy hotel housekeeping department. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate will have worked in a busy housekeeping environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. As Assistant Head Housekeeper you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. Hours vary, but typical shift patterns include 6am to 2pm, 7am to 3pm and 8am to 4pm, with later hours at the weekend.

The salary for this full-time position is £23,400

In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our employee benefits here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To assist with the management of the Housekeeping function for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.

1. To take responsibility for the effective leadership of the housekeeping employees in the absence of the Head Housekeeper, to ensure the efficient operation of the housekeeping function and the delivery of Hastings product and service standards.

2. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.

3. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

4. To ensure company policies relating to stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.

5. To ensure all housekeeping employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.

6. To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.

7. To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.

8. To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.

9. To ensure you and the team assist guests with any reasonable request for hotel services.

10. To ensure you and the team respond to complaints and find the appropriate solution.

11. To ensure all housekeeping and laundry equipment is properly maintained to maximise operating efficiency.

12. To ensure the security of guest bedrooms and storage areas is maintained at all times.

13. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.

14. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

15. To assist with the recruitment, selection and utilisation of housekeeping employees to achieve the optimum use of employee resource in line with business peaks and troughs.

16. To ensure the hotel's compliance with relevant legislation.

17. To carry out Duty Manager duties as required.

18. Any other duties as required by management.

About You

We would love you to have some similar previous experience

Required Criteria

• Must have previous Housekeeping Experience
• Excellent communication and basic numeracy skills
• Smart well groomed appearance is essential
• Must have excellent attention to detail
• Work well under pressure and be a team player
• Right to Work in the United Kingdom
• Educated to GCSE standard or equivalent with grades A-C in English and Maths

Desired Criteria

• Must have previous supervisory experience gained within a similar quality establishment
• Previous Housekeeping experience gained within a hotel
• Educated to third level standard

Skills Needed

Hospitality, Cleaning Skills, Supervisory Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

Salary

£23,400.00 per year