Assistant It Support Technician

Are you an Assistant IT Support Technician with experience ensuring IT systems are running smoothly and efficiently?
Can you ensure that systems are configured, maintained and monitored to ensure system reliability?
Do you have experience of providing technical support and troubleshooting systems?
The Assistant IT Support Technician is a key contributor to our MMBC IT team, working under the guidance of the IT Manager. The position is crucial as you will be the first point of contact to our colleagues both remotely and on-site for business IT support; ensuring they are provided with quality support and participate in assigned project deliverables as required.
JN Bentley is a leading civil engineering and construction company that directly employs over 1800 people and are a leading solution provider to the UK Civil Engineering Industry. At JN Bentley people are at the heart of the business. We have a strong culture of promoting from within. Nothing gives us more satisfaction than seeing our people grow and progress in their career with us.  If you have a positive attitude and drive to achieve, then we’d like to hear from you. 
 Your key responsibilities will be:

• Implement suitable fixes and work-around solutions to analyse problems, monitoring progress and keeping customers informed
• Update MMBC Service Desk help-tickets and knowledgebase with analysis findings and results
• Visit sites as and when required to facilitate problem resolution
• Maintain client confidence and protect MMBC operations by keeping information confidential

Candidate specification:

• Experience of Desktop support (Microsoft OS & Applications)
• Good working knowledge of Microsoft Office and 365
• Effective analytical and problem determination skills
• Ability to work as part of a large team on technical projects

If this role is of interest to you or you feel you would like further information, please do not hesitate to get in contact.
REF-213 509