Assistant Letting Officer

Hours of Work: 35 hours per week
Contract: Temporary – 18 months
Closing date: 29th March 2024 (3pm)
Interviews: 5th April 2024
At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Assistant Lettings Officers are key in making this happen. We are looking to recruit an enthusiastic individual with good communication skills and a passion for delivering a customer focussed service to join our established team on a temporary basis for a period of 18 months.
Reporting to our Lettings Manager, our Assistant Lettings Officers are the first point of contact for customer queries. Providing an administrative and functional support to our wider lettings team, our Assistant Lettings Officers review applications, providing first line advise, monitor our void properties to provide necessary and timely updates to customers regarding their re-housing application.
What do our Assistant Lettings Officers do;
Provide a first point of contact customer focussed service regarding rehousing options.
Complete regular reviews on our Manchester Move rehousing applications, responding to customer queries in relation to their applications.
Liaise with our wider MSV departments regarding void properties, providing timely updates to customers as required.
Working collaboratively with our wider MSV team to complete lettings administration including terminating and allocating properties.
Liaise with contractors and internal departments regarding void properties to ensure a fast and efficient turnaround to maximize income.
The successful candidate may be required to travel across the northwest to fulfil duties of the role therefore a full driving license and access to a vehicle will be required.
What we are looking for;
Good communication skills, with the ability to respond to customers via a variety of channels (phone, email and in person)
Passionate about providing a first-class Customer focussed service
Experience of working in difficult situations with the ability to deliver potential difficult decisions to customers.
Good standard of education
ICT skills in particular Microsoft packages, ability to update various databases accurately.
Ability to prioritise tasks to meet deadlines
Full driving licence and willingness to travel as required for the purpose of the role
Previous administration experience is desirable
We offer a range of great benefits including:
Flexibility on where you work with home working kit provided
25 days holiday per year (increasing to 33 days in April 2024) and bank holidays, and a holiday buy scheme.
Company pension scheme with up to 10% matched contributions
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Life assurance
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. https://www.msvhousing.co.uk/careers/job-vacancies/
If you wish to discuss the roles informally, please contact Adele Pettecrew, Lettings Manager on 07968331368.
Interviews are scheduled to take on 5th April 2024 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

Proud member of the Disability Confident employer scheme