Address
Form of work
SalaryWe are currently hiring for a award-winning serviced workspace company!
Join a growing and well-established company, with great benefits!
If you are an independent thinker with a hands-on approach, then please apply
Job Title: Assistant Manager
Job Type: Permanent, Full-time
Company: Serviced Offices
Salary: £28,000 - £31,000 per annum
Hours: Monday to Friday, 9am - 5pm
Location: Victoria, London
Culture: Friendly, professional and hard-working
Responsibilities:
- To assist in the management of the day-to-day running of the business centre
- To manage the Business Centre in the absence of the Centre Manager and various aspects of the role
- To carry out billing for all clients
- To log invoices and charges on our in-house system Centre Charge
- To process catering orders and meeting room requests made by clients where required
- To deal with customer requests in a prompt and timely manner whether face to face or on the telephone
- To liaise with relevant staff to ensure that all queries are responded to within procedural deadlines
- To book various chargeable services for clients such as couriers and taxis
- To issue and ensure receipt of swipe cards, keys, furniture etc to clients when required
- To create and issue welcome packs for new clients
- To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
- To conduct viewings of the Business Centre; to the required standard
- To manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele
- To provide cover for the reception as and when required
- To carry out administrative and clerical duties for clients as required including filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing of letters, data entry and preparation of reports and other information
- To understand the principles of Health and Safety and Security procedures
- To undergo project work as required and carry out any research for centre manager as and when required
- To audit vacant offices and produce inventories for offices and keys
- To communicate maintenance requests via job sheets to Maintenance officer
- To support our Service Success Chain
- Local area and basic product knowledge
- Attend training to develop relevant knowledge and skills
- Training and development to help you progress not only in the company, but as a person too
Skills and Experience:
- Qualification and Education - GCSE's or above in Business Related Area - Essential
- HND or above - Desirable
- Experience - 3 years plus customer facing work - Essential
- Experience of working in a SME/small team - Desirable
- 6 months in similar role - Desirable
- Skills and Abilities - Proficient in word and Outlook - Essential
- Excellent telephone communication skills - Essentia
- Face-to-Face customer service skills - Essentia
- Experience of working with minimum supervision - Desirable
- Front of house management skills - Desirable
- Occasional irregular hours if required to meet business needs - Essential
- Flexibility to travel across to other sites if required - Essential
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
