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Form of work
SalaryMiltons Diamonds is a family business and destination jeweller with a long trading history spanning over 100 years. Regularly recognised by its peers and the trade as one of the top independent jewellers in the country. The store specialises in Fine Jewellery, Bespoke Wedding & Engagement Rings, and Pre-Owned Luxury Watches and Jewellery. An opportunity exists for an enthusiastic and confident Assistant Manager to join the team.
About this role:
We are looking for a luxury Assistant Manager to join our successful team based in St Helens, Merseyside.
How you’ll contribute:
- Client Engagement and Consultation: Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
- Product Knowledge: Develop a comprehensive understanding of our jewellery and watch collection, including the materials, design details, and craftsmanship that sets us apart.
- Sales Performance: Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach. Provide personalised recommendations and options to clients, ensuring a memorable and enjoyable shopping experience.
- Customer Experience: Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression. Handle client inquiries, resolve concerns, and create an environment where clients feel valued and appreciated.
- Collaboration: Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.
Qualifications, Skills & Experience:
- Minimum of 1-2 years sales experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
- Confident telephone manner
- Proactive team player
- Problem solving: employ critical thinking to identify possible solutions
- Flexibility: Be able to adapt quickly and efficiently in line with the changing needs of the role
- Have a keen interest in new software and the ability to learn new systems quickly
- Excellent interpersonal skills, including exceptional listening, communication, and relationship-building abilities.
- A passion for luxury products.
- Strong attention to detail and a keen eye for aesthetics.
- Ability to work in a fast-paced, dynamic environment while maintaining a high level of professionalism.
- Able to work within a small team
Job Type: Full-time
Salary: Competitive
Benefits:
- Employee discount
Schedule:
- 9-5, 5 days per week
Education:
- GCSE or equivalent (preferred)
Experience:
- Jewellery Retail: 2 years (required)
- luxury retail: 1 year (preferred)
Ability to Commute:
- St Helens (required)
Job Type: Full-time
Salary: £11.00-£13.50 per hour
Expected hours: 38 per week
Benefits:
- Company pension
- Cycle to work scheme
- Free flu jabs
- On-site parking
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Education:
- GCSE or equivalent (preferred)
Experience:
- jewellery retail: 1 year (required)
Work Location: In person
