Address
Form of work
SalarySupporting service users Develops, manages, and maintains positive, appropriate relationships with service users, families and carers, demonstrating respect, kindness, compassion and empathy at all times. Consistently deploys care, treatment and support strategies to promote and provide person-centred care, including providing information, advice and guidance to service users, carers, families, health professionals and others. Understands the social, cultural, and economic influences, individual circumstances, behaviours, and lifestyle choices that impact on health outcomes for service users and their families, including health inequalities. Understands the aims and principles of health promotion, protection and improvement and importance of relevant interventions for individual service users and their families, including making every contact count. Applies principles of behaviour change within individualised contexts to enable personalised discussion, sensitively communicating complex and/or potentially challenging information to service users if appropriate to facilitate change including through social prescribing. Able to identify ways to promote dignity and is aware of individuals environments and factors that might cause discomfort. Understands a range of organisations in the health and social care system and services provided, referring service users to services appropriately. Communication and information management Understands role requirement and the importance of accessing, maintaining and storing documentation relating to care, in accordance with local guidance and legal requirements for maintaining confidentiality and data protection. Keeps complete, clear, accurate and timely records, utilising digital platforms as required. Communicates through a variety of methods, including the use of interpersonal, written and verbal and nonverbal skills. Exchanges information with service user and families using active listening, compassion, empathy, and coproduction techniques with the service user. Safe and inclusive environments Contributes to the maintenance of healthy and safe working environments through appropriate practice, use of resources, techniques and behaviours and understanding of relevant legislation. Contributes to the development, application and evaluation of organisational procedures and protocols. Identifies and manages risks, including assessment of moving and handling, using local policies and procedures. Is aware of the environment in which they work and how to maintain safety for themselves and others. Research and service improvement Participates in, contributes to, and may lead, audits, service evaluation and quality improvement projects relevant to own work. Applies research governance, ethics, protocols and guidelines and may undertake more complex research activities including data collection and analysis. Disseminates research findings. See job description and person specification for further requirements.
