Assistant Product Manager

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

The Unsecured Lending team drives all product lifecycle activities and proposition development for personal loans and credit cards, including customer acquisition, customer journey enhancements, product pricing, retention strategies, existing customer management, marketing and portfolio management, and has full P&L responsibility for these products. The team support customers with their lending needs across HSBC, M&SBank, First Direct and John Lewis Financial Services, working with wider Banking and Propositions colleagues, Marketing, Digital, Distribution, Risk, Finance, Legal, Compliance, IT, Operations, Global Teams and Card Schemes (Visa and Mastercard).

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Responsible for Personal Loans and Credit Cards portfolio delivery
• Supporting with the development and delivery of the Unsecured Lending Strategy and Annual Operating Plans.
• Expected to manage and interpret data driven reports to help understand the business needs and generate actionable outcomes.
• Working with a wide range of stakeholders including wider Banking and Propositions colleagues, Marketing, Digital, Distribution, Risk, Finance, CRM & Analytics, Compliance, Legal, IT and Transformation
• Demonstrating leadership within working parties to identify risks to plan and ensure delivery of initiatives to address.
• Monitoring and reviewing product performance and wider market research to meet business requirements and make recommendations, taking appropriate action to amend where necessary.
• Using insight and a data driven approach to support business recommendations. Monitoring the financial performance of each product meets business requirements and amend where necessary, to ensure financial viability and profitability of the Card / Personal Loans.

To be successful in this role you should meet the following requirements:

• Experience working in relevant environments i.e. product management, retail banking
• Experience of and the ability to translate data and analysis into compelling insights and recommendations;
• Strong commercial understanding, P&L levers.
• Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change;
• A successful track record of delivering complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success;
• Strong communication, stakeholder and relationship management skills: you will be managing multiple stakeholders with often conflicting motivations and perspectives.

The base location for this role is – 1 CS – Birmingham / Kings Meadow – Chester / first direct Leeds / Sheffield

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500