Assistant Reservations Manager

Assistant Reservations Manager

39 hours, 5 days per week, office based

We’re looking for an Assistant Reservations Manager to join our iconic Reservations team.

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As an Assistant Reservations Manager at Mandarin Oriental Hyde Park, London you report to the Groups & Reservations Manager and will be responsible for:

• Overseeing the day to day running of the Reservations Office
• To aid in managing, training and motivating the team
• Ensuring all incoming enquiries are dealt with on the same day where possible, or within a maximum of 24 hours
• Supporting the Reservations team in carrying out arrival checks prior to arrival where necessary
• Assist the Groups & Reservations Manager in ensuring all commission and accounts queries are dealt with effectively
• To communicate openly with all relevant departments, leading by example and encourage the team to do the same
• Ensuring the team have a full knowledge of all rates, including negotiated and promotional rates and that new promotions and packages are communicated effectively to all relevant departments
• Ensuring the team answer all incoming telephone enquiries in a timely and professional manner, in accordance with all required standards for LQE & Forbes.
• Assisting and identifying training needs of new and existing team members, along with the Departmental Trainer and the Groups & Reservations Manager
• To be proactive in seeking out business opportunities and actively developing good relationships across all segments with bookers to create greater loyalty for Mandarin Oriental Hyde Park, and encouraging the team to do the same
• To liaise with the Sales team, to ensure good relationships and resolve any issues and to identify potential accounts and actively encourage familiarisation trips, site inspections, office visits to ensure every effort is being made to promote business and develop customer relationship
• To ensure that all VIP and special requests are handled efficiently and accurately

In return, you will receive an array of iconic benefits, such as:

• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions.
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career.
• 3 complimentary nights per year, increasing to 5 with length of service
• Discounted stays at our beautiful properties across the Group
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• Free meals on duty & uniform dry-cleaning services
• Increased holiday entitlement with Length of Service, up to 33 days off
• Subsidized podiatry sessions with our incredible Bastien pedicurists
• Free Life Insurance benefits whilst in service
• Company pension plan
• Access to Hospitality Action’s Employee Assistance Programme
• Employee Recognition Programmes
• Social, wellbeing, charity, and sporting events throughout the year

SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.