Assistant Shop Manager - Cluster

Job Purpose:

We are looking for a passionate, ambitious Assistant Charity Shop Manager to join our successful team to help manage our charity shop in Old Swan.

The Assistant Shop Manager will be an integral part of the wider Charity team.

Main Duties/Tasks

You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers. You will be an ambassador of Alder Hey Children’s Charity on the high street.

Income generation

• Work with the Shop Manager to maximise sales and profits ensuring weekly targets are met
• Support the team to maximise income from Gift Aid on donated products
• Work with the wider Charity team to promote and support fundraising activities and events

Volunteers

• Support and management of a team of volunteers
• Utilise volunteer skill sets and motivate them to deliver great customer service and perform tasks in-line with charity standards
• Maximise the shop’s opening hours and ensure the shop is open and managed by the shop team in the absence of the Shop Manager
• Help to provide and support ongoing training and development for volunteers
• Work and treat staff and stakeholders in accordance with the Charity’s values

Health & Safety (in conjunction with Shop Manager)

• Ensure the shop adheres to Retail Health and Safety regulations
• Ensure the Health and Safety of staff, volunteers and customers
• Help to ensure staff and volunteers are trained in manual handling

Stock Control (in conjunction with Shop Manager)

• Ensure continuous, sufficient levels of high quality stock
• Be responsible for deliveries and stock controls
• Ensure stock is appropriate to the business and priced accordingly
• Maintain a rigorous process of stock rotation, ensuring rotation within expiry dates

Customer Service

• Be professional, patient and have a ‘people-first’ approach to customer services
• Be committed to the principles of equality, diversity and collaborative working
• Set high standards of cleanliness, display and merchandising
• Establish quality standards, consumer safety and ensuring continuity
• Play a key role in enabling the shop to represent the Charity’s values

Person Specification

Qualifications, Knowledge and Experience

Essential

• Knowledge of Health & Safety within the Retail sector.
• Experience of dealing with the public, building customer relations.

Desirable

• Experience of being part of a Management team in a Charity shop.
• Knowledge of Gift Aid procedures and EPOS systems.
• Experience of managing volunteers.

Skills and Attributes

Essential

• Commitment to principles of equality, diversity and collaborative working.
• A good standard of numeracy and literacy.
• Cash handling experience.
• Ability to communicate effectively across a multi-site organisation.
• Strong organisational skills.
• Pro-active team member.
• Enthusiastic and have the ability to motivate a team.
• Excellent customer service skills.
• Ability to use key IT systems, in particular the tills.

Desirable

• Ability to delegate.
• Ability to solve problems.
• Ability to make decisions.
• Ability to train, mentor and coach staff and volunteers.
• A good understanding of financial management.

Additional requirements

Essential

• Strong interest in working for a children’s health charity.
• An understanding of and commitment to the values of Alder Hey Children’s Charity.
• Willingness to get involved with activities across the Charity.
• Be able to stand/ walk around for most of the day.
• Have the ability to lift and move heavy items.
• Must hold a full clean driving licence.
• Ability to manage time with conflicting priorities.
• Open, adaptable, honest and reliable.
• Flexible approach to meet the demands of the Charity.

Desirable

• Ability to build and develop a successful team.
• Be a ‘hands on’ leader.
• Willingness to occasionally work outside of normal office hours.

The charity is currently conducting a four day working week trial, due to end on 30th September 2024. This means that, for example, staff previously working 37.5 hours a week are now working 30 hours a week to enable a four day working week. The trial is monitoring the benefits of a four day working week against productivity. We are confident that by embracing a more flexible and balanced approach to work, we can continue to create a thriving and fulfilling work environment while driving growth and success for our charity. A decision will be made before the 30th September 2024 to agree the next steps, based on an assessment of the trial period; the four day working week trial may be ended, extended or adopted permanently.

Our Values

Here at Alder Hey Children’s Charity, our values guide the way in which we work. By being courageous, working together, being passionate about our work, and making sure that we are creative in what we do, helps us to deliver the support necessary so that our Hospital can continue to deliver the very best care for our young patients and their families. Our values are:

Courage: we try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together: we work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion: we are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic: we are fun, creative and child led. We create special moments, provide little extras and go further for our brave young patients.

Alder Hey Children’s Charity will make every endeavour to make any reasonable adjustments for applicants who require assistance in carrying out their duties due to a disability. Alder Hey Children’s Charity is committed to equal opportunities and positively welcomes applications from all sections of the community. Alder Hey Children’s Charity is committed to safeguarding children and vulnerable adults. The post holder may be required to complete an enhanced DBS disclosure check.