Assistant Store Manager & Culture Coordinator

Are you passionate about retail, customer engagement, and innovative technology? We have an exciting opportunity for an enthusiastic and dynamic individual to join our team as an Assistant Store Manager. This role is perfect for someone who loves connecting with customers, leading a team, and showcasing cutting-edge products.

About the Role:

As the right-hand to the Store Manager, you will lead and inspire our team of Retail Brand Advisors. Your mission is to unlock the full sales potential of our company by engaging customers in captivating conversations and fostering strong relationships. You’ll be a brand advocate, confidently presenting our products in immaculate displays that showcase their true allure.

Don't worry if you don't have prior product knowledge! We provide comprehensive training to equip you with the technical expertise needed to serve our customers and collectors with confidence.

You will also have exciting opportunities to support our marketing initiatives firsthand, such as participating in our dynamic events and capturing content for our social media platforms. While prior experience in social media or content creation isn't necessary, a genuine passion for social media, culture, and events will give you the extra edge.

Key Responsibilities:

• Master retail selling skills and product knowledge, including technical information
• Support the store and team to achieve sales, KPIs, and business profit
• Drive excellence in Customer Service and continuously seek improvement
• Assist in the smooth running of brand initiatives and events, supporting during working hours as required
• Support updates on our Instagram and assist sell-through and awareness of products and events
• Help the Store Manager develop and manage an effective team through communication, coaching, and training
• Manage and control costs, stock, cash, and security procedures to protect Company assets
• Ensure compliance with H&S Act responsibilities, including fire safety checks, accident reporting, and hazard awareness
• Accurately check deliveries and report discrepancies to Head Office
• Implement visual merchandising in line with company guidelines
• Assist with organizing in-store events and brand activations to drive footfall
• Maintain high standards of housekeeping in all areas of the store
• Ensure team adheres to high standards of appearance and hygiene
• Provide management and staff cover in the store as required

Requirements: Essential:

• Flexibility to work retail hours and shifts (Monday to Sunday)
• Minimum 6 months of proven experience as a supervisor or assistant manager in a retail environment with team management
• Excellent time management and task prioritization
• Confident and personable with excellent problem-solving abilities
• Enjoy working in a team but can work independently
• Proactive in approaching customers and passionate about delivering standout service

Desirable:

• Previous experience in the timepiece industry
• Ability to speak an additional language besides fluent English
• Photography, design skills, and a passion for social media (prior experience not necessary but a big bonus)