Address
Form of work
SalaryGrade Level (for internal use):
07 The Role: An Associate, ESG Client Services understands the everyday workflow of clients and helps utilize our products more effectively and efficiently. You will directly contribute to the department's goals of improving client support interactions.
The Location: London, United Kingdom
Work Shift: Primarily a UK day shift. However, the team operates 24/7 and may require to work during the non-US hours and on weekends.
The Team: The Client Support team is responsible for providing client support for sustainability data on our business intelligence tools by holding investigative conversations with clients & driving product usage. Being present in US, UK, Pakistan, India & Philippines makes it a truly global team. Members of the team get to learn in-depth industry knowledge and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc).
The Impact: As the face of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover. Additionally, you'll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.
What's in it for you:
• Sharpen your professional and social skills while interacting with real estate industry leaders
• Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations and Universities located across the globe.
• Learn technical expertise like MS Excel and SQL.
• Be part of a company that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward exceptional performance with growth opportunities.
Responsibilities:
• Provide client support via phone, email and other mediums
• Use Diagnostic Techniques to go beyond client wants and delve into the why
• Make suggestions in regards to product usability, presentation, and data quality
• Work with clients and internal colleagues to help build customized, data-driven Excel models
• Work with Senior Associates on projects which improve and develop subject matter expertise
• Conduct educational WebCasts and Pro-active client outreach campaigns
What we're looking for:
Basic Qualifications:
• Minimum of a Bachelor's/College degree in Economics, Sustainability/ ESG, Environmental Sciences, Finance or equivalent
• Knowledgeable in Sustainability, finance, capital markets or the global economy
• Excellent written and verbal communication skills
• Strong attention to detail and ability to multitask effectively
• Team-player mentality with tight-knit teamwork skills
• Flexible to changes in a rapidly evolving environment
The successful candidate must be available to start from the 1st of July 2024.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit marketintelligence .
What's In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
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