AddressAssociate EUC Telephony Engineer
Permanent
Grade 3 - £25,119 - £31,364
Working 36.5 Hours per week
Job Overview
We are looking for a proficient Associate EUC Telephony Engineer who can offer swift and efficient assistance for end-user telephony services. The perfect candidate should possess an awareness in telephony systems and providing excellent customer service. This position presents a stimulating and fulfilling chance to make a notable contribution to our organisation and the people we serve
What we are about
Our team is dedicated to cultivating a culture of teamwork founded on shared values and behaviours that foster remarkable performance and outcomes. Our work setting is purposefully constructed to encourage cooperation, creativity, and development.
The Digital Technology Service Team works on an assorted array of assignments and undertakings, encompassing a broad spectrum of IT and telephony systems. We collaborate to devise and execute strategic plans, deliver outstanding technical support, and ensure effective stakeholder communication. Our work atmosphere is rapid, dynamic, and centred on producing top-notch outcomes that cater to the necessities of our organisation, its users, and the individuals we serve.
What you will do
As a member of the EUC Team, your role will be covering all aspects of telephony services to colleagues across our organisation. This will involve supporting queries, fulfilling orders, deployments, and general administrative tasks, including:
- Provide prompt and effective desk-side and remote support of end-user telephony applications.
- Fix technical problems as quickly as possible, keeping customers up to date on progress.
- Provide excellent customer service, liaise with users and provide the most efficient service delivery.
- Working with the service desk, handling telephony queries and hardware related incidents, critical incidents and other system failures.
We will support you with
- An environment that values curiosity, autonomy and working in the open
- An engaged and supportive leadership with a clear vision
- Training and development opportunities to help you progress and be the best you can be
- An inclusive workplace committed to reflecting the public we serve
- A benefit package designed to promote a great work life balance Exposure to all digital and technology teams and services areas across the council
You must upload a Supporting Statement and CV via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your Supporting Statement and CV, your application will not be considered.
“Interviews for this post will take place virtually via video conferencing. Shortlisted candidates will be provided with further information”
For any informal enquires please contact: Karen Tay (karen.tay@birmingham.gov.uk)
Ref: BCC1254
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.
Job Description and Person Specification
