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SalaryEvelyn Partners is the UK's leading integrated wealth management and professional services group, with over 186 years of experience in helping generations of people and businesses to thrive. We offer an extensive range of financial and professional services to individuals, family trusts, professional intermediaries, charities and businesses.
We provide an award-winning service for our clients by employing the best people. Join us on our mission to place the power of good advice into more hands because we believe that everyone deserves access to good advice, regardless of where they're at in their financial journey.
An exceptional track record of growth and innovation is driven by our core values of: Personal, offering advice based on a true understanding of what matters to our clients; Partnership, working with our clients in a joined-up, collaborative way; and Performance, demonstrating a breadth and depth of advice expertise to deliver first-class results.
Job Description
Job Purpose
To work in conjunction with the Financial Planning team to build and develop trusted relationships with current and potential clients. Where appropriate deliver Financial Planning and Wealth Management advice.
Key Responsibilities
• To look after and support client needs
• To build new client relationships and maintain and develop existing client relationships through effective ongoing service to help minimise attrition, and to deliver new instructions and referrals as a result of satisfied clients
• To ensure clients have the right advice to achieve their financial objectives
• To ensure client reviews are undertaken at least annually in line with clients' changing risk attitudes and strategic requirements
• To work in partnership with Investment Management colleagues to develop client relationships
• Maintain the New Business Pipeline (NBP) and ensure all values and dates are up to date
• Ensure comprehensive client records are kept and that these are accurate and up to date at all times and in line with Group policy
• To strive for no complaints and where they are received ensure that they are raised with the Client Resolution team in a timely fashion and assist in bringing them to a satisfactory resolution
Qualifications
Key Skills and Experience
• Ability to deal with new and existing clients on a fee basis
• Ability to understand and communicate advice practices and processes clearly and effectively
• Technical/product knowledge and effective communication of wide ranging holistic Financial Planning strategies & solutions
• A strong ethic of client service
• Ability to work under pressure and to prioritise work
• Excellent communication skills, both written and verbal
Professional Qualifications and Education
• Holds a relevant level 4 qualification or above (aspiring for Level 7) and maintains an up-to-date Statement of Professional Standing
Key Competencies
• Financial Planning
• Able to construct and maintain suitable financial plans for clients taking into account:
• Client's requirements, circumstances, and tax situation
• Client's appetite for and ability to bear risk and capacity for loss
• Client's short, medium, and longer term aspirations
• Understand and be able to consider the relative impact of factors such as retirement planning, inheritance/estate planning, divorce, investment structures, tax efficiency for individual clients and construct financial plans accordingly
• Understand the features and benefits of the different types of financial product and be able to select suitably to meet the needs of individual clients
• Able to identify suitable financial solutions for the client's short-, medium-and longer term needs and monitor their financial plans for continued suitability on an ongoing basis
• Understand and be able to evaluate the impact of changes in client circumstances, legislation or the fiscal framework and general economic conditions and take appropriate action to adapt client's financial plans
• Able to explain complex Financial Planning issues to clients in a clear and comprehensive manner and ensure that they have been fully understood
• Able to explain the divisional strategy, demonstrating how business should be conducted to achieve the desired goals. Contributes to the achievement of the divisional strategy
Client Engagement
• Where appropriate able to structure and lead client meetings ensuring that information given is up to date, clear and not misleading and meets the client's needs
• All dealings with clients are conducted professionally and their requests are dealt with in a timely and effective manner with all correspondence and reporting being clear and not misleading, technically accurate and meets the needs of the client
• Builds a relationship of trust with clients and is able to act as an alternative point of contact for requests and instructions
Business Development
• Able to articulate the key benefits and considerations of our proposition to potential clients and accurately evaluate whether our services are suitable for their circumstances
• Able to build relationships with third parties providing them with clear and accurate information on which to base their decisions
Regulatory
• Ensures that fair treatment of clients is at the forefront of all activities within the division
• Ensures that all interactions with clients and third parties are conducted in an open and transparent manner
• Demonstrates a thorough understanding of the regulatory framework and specifically, but not exclusively, the ability to apply the regulation pertaining to:
• Financial Crime / Market Abuse
• Client Money and Assets
• Conflicts of Interest
• Treating Customers Fairly / Conduct Risk
• Data Protection and Information Security
• Principles for Businesses including Consumer Duty
• Complaints Handling
• Conduct of Business Sourcebook [COBS] (including Know Your Client, Suitability, etc)
Continuous Professional Development
• Ensures that knowledge and skills are maintained and developed in line with industry, regulatory and internal requirements by undertaking regular and appropriate CPD in order
to reach their full potential (for the wider benefit of the Group)
• Regularly and comprehensively logs CPD undertaken
• Where required, actively contributes to the development of colleagues
Risk Management
• Demonstrates an understanding of the risks to clients within their operation and how these will be mitigated
• Demonstrates an understanding and application of the Group's Conduct Risk Framework i.e. how the conduct risk framework is applied and used to manage risks pertaining to client / counterparty detriment and the integrity of the market because of inappropriate systems / processes and / or judgement by staff in the execution of the group's business
Knowledge Management,
• Manages records and data appropriately in line with Group policy
Administration and Record Keeping
• Where appropriate, proficient in the use of all relevant internal and external systems and information feeds
• Applies effectively and consistently department's decision making and escalation processes
• Understands the operating structure of the division and roles and responsibilities of the departmental management team
• Operates in accordance with division's policies and procedures manuals
• Ensures comprehensive client records are kept and that these are accurate and up to date at all times
Additional Information
As a colleague here at Evelyn Partners you will have access to benefits that include:
- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model (role dependant)
- Generous holiday package
- Option to purchase additional holiday
- Shared parental leave
We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.
