Address
Form of work
SalaryAudio Visual Engineer
Location: Greater London
Salary: Very Competitive + Excellent Benefits
Working Hours: 09:00 - 17:00
The Client:
Our client is an award winning smart home automation and home cinema specialist. They design bespoke home automation systems, managing all the technical complexities
The Role:
As an AV Engineer, you will provide on-site and remote client support, addressing issues and identifying upgrade opportunities.
Responsibilities:
-Preparing quotes and commissioning upgrades.
-Manage service tickets for Concierge and Ad-Hoc clients.
-Take ownership of service tickets, ensuring timely updates.
-Diagnose client issues and offer progress updates to clients, showcasing issue resolution.
-Attend callouts promptly and professionally.
-Engage in weekly ticket and monthly service reviews.
Requirements:
-Previously worked as an AV Engineer or in a similar role.
-Strong understanding of the end-to-end service desk process.
-Experience with IT Networking, Audio-Visual Systems, Satellite & Aerial Installations, and Security Services.
-Expertise in IP-based Phone Systems, Lighting & Shading Control Systems, and Home Automation Control Systems.
-Background in working with client representatives, house managers, and household staff.
-Problem-solving and fault-finding skills with knowledge of relevant testing equipment.
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
