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Form of work
SalaryA knowledgeable and experienced AV Field Service Engineer able to provide pro-active and re-active service and maintenance. You will have a good understanding and knowledge of current Audio Visual and Video Conferencing technology and have a strong customer focus understanding and supporting the needs of clients. You will be a pro-active team player who shares ideas and supports the wider team. You will join a company providing cutting-edge Audio Visual solutions.
Main Job Tasks & Responsibilities
- Fault finding and fault resolution on AV Systems at customers’ sites
- Preventative maintenance to AV equipment at our customers’ sites.
- Repairs to equipment if possible or organisation for collection / delivery to our workshop.
- Create detailed reports after service visits, communicating on identified faults, actions taken and remedial action required, in a clear and concise manner
- Provide readily available telephone support in answering technical questions for equipment and systems.
- Responsible for ensuring that the equipment serviced is safe for use and that the quality of work carried out is of the highest standard.
- Liaise with other internal departments and clients
- Responsible for calibration and correct operation of test equipment.
- To provide accurate and detailed paperwork and reports to management on time.
- To ensure all work is performed to Company and Industry standards and that quality techniques are practiced.
Experience & Qualifications
- Have a minimum of 2 years’ practical experience in an Audio-Visual service role
- Have good technical knowledge of Audio Visual Systems with a technical background within the AV industry.
- Have a good knowledge of Video Conferencing, Video technologies, Audio DSP’s and Crestron/AMX systems
- Ability to read technical drawings
- Capable of testing, fault-finding and maintaining AV systems
- Solid foundation in providing exceptional customer service and support in a fast-paced AV/VC environment.
- Be organised and flexible with the ability to approach different types of tasks during the working day.
- Ensures that all aspects of work are completed to the highest standard.
- Possess a current passport with at least 12 months’ validity.
- Possess a full, clean driving licence.
- Holding current industry or manufacturer certifications are an advantage
Home automation, Creston, AMX, Lutron, Connect four
