Audio Visual Event Technician

Role Summary

The Event Technician’s prime function is to provide Event and VC technical support across all event spaces. Operation of Event Specific equipment includes – Audio Desk, Vision Mix, CCU and providing Webcast and Video Conferencing and show calling services.

The position involves a high degree of exposure, working sometimes with executive management and managing directors to provide the services listed above.

Duties and Responsibilities

All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The Event Technician is expected to arrive in good time for the start of the scheduled pre call setup-up time and remain for duration support where required.

Responsibilities include, but are not limited to:

• Set up and operate client supplied infrastructure, equipment and applications in dedicated live event spaces and meeting rooms to deliver live events in accordance with SOP
• Ensure operational availability of allocated event spaces and meeting rooms carrying out all regular and pre-event equipment checks in accordance with SOP
• Perform L1/L2 incident management
• Escalate to technical manager for L3 incident management as required
• Work with other sites and via other delivery channels and collaborate with pees in other client locations to deliver live evets
• Ensure that any configuration management data is maintained using client’s preferred toolsets
• Attend post event debriefs for each event
• Act in capacity of show-caller as required
• Client management – building and maintaining client relationships
• Contribute to outgoing development of operation procedures and processes
• Participate in incident management and problem management activities
• Venue management – to work with maintenance teams to ensure that the event spaces are kept to the highest possible standard, and to work in partnership with property management to provide a professional service to clients
• Continuous service improvement (CSI)

Job requirements

Knowledge and Experience

• Good understanding of live event production
• Deep technical understanding of Digital and analogue audio and video signal processing standards and protocols.
• Ability to manage multiple complex events simultaneously
• IP, Digital and analogue telecommunication knowledge
• Live video production Experience in, Floor Management, Director, Cameraman, Sound & Light engineer.
• Minimum 1 year industry experience in fields relating to live event production and AV Tech
• High command of written and spoken English.
• Comfortable working effectively in a diverse and fast pace organization.
• Knowledge in using Service management tools. ServiceNow

About Kinly

Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support Audio Visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.

Why Kinly?

We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.

We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.

We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.

We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.

Equal Opportunities:

Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.