Audio Visual Technical Support Engineer

We are looking for an experienced AV engineer to working for the leading global systems integrator. The company have seen continuous growth over the years, investing back into the technology making them one of the leading integrators. They promote from within so can offer longer term career paths that other cannot. They have gained accreditation of Gold Investors in People proving their commit to staff development.

The business offers fully system integration from AV, VC, Networking and Data Centres giving many different career opportunities.

You will be responsible for the implementation of support across our portfolio, and that the requirements of the SLAs are being satisfied in reporting to the Service Manager. Respond to customer needs in both proactive and reactive response. Assist with all support agreements and highlight potential risks. Expected to have sufficient technical knowledge and awareness of details to be able to recognise when technical problems are developing in the various disciplines, and to initiate appropriate corrective actions

Responsibilities

• Proactive and reactive maintenance and support of Audio Visual and Video Conferencing installations for our client base in London and the South East
• Fault finding and resolution of Audio Visual and Video Conferencing problems in time sensitive, high pressure situations with our clients.
• Assisting the Installation Team new installations of Audio Visual and Video Conferencing solutions for customers between reactive service calls.
• Accurate completion of field service records and paperwork for customer service visits, to be returned in a timely fashion.
• Proactively building close working relationships with the customer portfolio.
• Identifying further sales opportunities with existing customers and ensure these opportunities are recorded and delivered to the appropriate internal teams.
• Ensure clear communication with the service team and other appropriate internal teams regarding all customer requirements.
• Any other duties required for the role.

Requirements

• Excellent verbal and written communication skills
• Comfortable working in an autonomous environment
• Experience in installing and supporting Audio Visual and Video Conferencing solutions
• At least 3 years’ relevant experience
• Trustworthiness and honesty
• Ability to work under pressure
• Flexible approach to working hours
• AMX/Crestron hardware/Software knowledge to a level where code can be uploaded/faults identified
• Knowledge of basic configurations of Cisco codecs
• Basic IT Network Knowledge
• Experience maintaining and troubleshooting Polycom Codec and Sound structure equipment
  

  Salary range £32,000 - £35,000 (+ £300 a month for the out of hours on-call rota)