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SalaryJob Title: Authentication Services Engineer
Job Location: UK Flexible Location
Salary: £43,350 to £51,861 per annum based on 35 hours per week
Contract Type: Permanent
Could you be part of a team responsible the security, support, management, and maintenance of the core Authentication Services, delivered as platform services to other Platform teams, the British Red Cross, partner organisations, and service providers?
Can you help the British Red Cross to use Authentication Services to building new foundations for future growth that meet our security requirements?
Can you help the British Red Cross to use Authentication Services to building new foundations for future growth that meet our security requirements?
Could you solve challenges so that our staff, volunteers, supporters, and our service users enjoy a positive and consistent authentication experience?
What will an Authentication Services Engineer's job involve?
- Implement changes based on Requests for Change (RFC) adhering to the BRC change management policy and process.
- Conduct tests to verify the effectiveness of changes, the user experience is not adversely impacted, and rollback plans are in place that are capable of restoring services to their previous state
- Build, configure, administer, and manage the Authentication Services, including commercial-off- the-shelf software (COTS) and open-source packages and solutions to ensure they meet business needs and performance targets.
- Apply technical and specialist knowledge and skills through collaboration and creativity to support the successful delivery of programmes, projects, and other sanctioned initiatives.
- Identify and register incidents, gathering the required information and allocating it to the appropriate channel for resolution.
- Troubleshoot problems able to identify the issue and root cause across different technologies with an understanding of the level of a problem.
- Define and track measurable goals and their outcome throughout the lifecycle using goal-setting frameworks, such as Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs).
- Develop process efficiency and optimise processes to continually improve the business-as- usual service and support wider process improvement activities.
What will an Authentication Services Engineer need to be successful?
- You will have broad knowledge across a wide range of technologies coupled with a strong grasp of service design, transition, operation & improvement.
- You will be able to manage the entire lifecycle from initial request to development through to the delivery of high-quality technology services.
- You will have excellent communication and collaboration skills across both technical and non-technical stakeholders.
- A good understanding of commercial service and software licensing agreements, such as Software-as-a-Service (SaaS).
- Strong analytical skills, collating, interpreting, and presenting quantitative and qualitative data about potential areas of service improvement.
- Solid experience onboarding and maintaining critical a diverse portfolio of business-facing services and applications within a large organisation.
The closing date for completed applications is 23:59hrs on Tuesday the 9th of July 2024 with interviews to follow
Please apply early, as we’ll be reviewing candidates throughout. We reserve the right to close the ad in advance of the published date.
Please apply early, as we’ll be reviewing candidates throughout. We reserve the right to close the ad in advance of the published date.
In return for your commitment and expertise, you’ll get:
- Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
- Pension scheme: Up to 6% contributory pension.
- Flexible working: We do our best to accommodate your preferred work style.
- Learning & Development: Wide range of career opportunities + comprehensive learning.
- Discounts: Access to Blue Light Discount Card and employee benefits platform.
- Wellbeing Support: Access to mental health and wellbeing assistance.
- Team Working: Support our mission in a collaborative team.
- Cycle2Work: Lease a bicycle through the scheme.
- Season ticket loan: Interest-free loan for commuting expenses.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
Connecting human kindness with human crisis
Connecting human kindness with human crisis
