Av And Patch Management Engineer - Server Engineer

5338 - AV and Patch Management Engineer - Server Engineer
Salary £30,000 - £40,000
Location Hampton, Peterborough
Hybrid 1-2 days in the office
AV and Patch Management Engineer is responsible for maintaining and updating operating systems and applications on Servers, computers and other supported devices. A Senior Patch Engineer also provides technical assistance to other IT teams and ensures that system upgrades and updates are completed in a timely and effective manner. They are also able to troubleshoot and resolve complex technical issues.
KEY RESPONSIBILITIES
* Investigating and diagnosing complex technical issues
* Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software.
* Work with consultants to better understand issues and solutions.
* Provide technical assistance to on-going projects and the transition of new customers when required
* Provide a point of technical escalation and expertise.
* Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA whilst providing help and support to the team
* Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
* Provide technical assistance to the transition of new customers when required.
* Ensure all implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas.
* Perform Daily, Weekly and Monthly scheduled tasks relating to Patching and AV management when required.
* Escalate potential service issues to line management and ITIL Services
* Raise potential problem issues with Problem and Incident Management.
* Recommend and deploy changes via the change management process when required.
* Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
QUALIFICATIONS, SKILLS AND EXPERIENCE
Essential knowledge in the following areas:
* Experience in a similar SLA-driven support role.
* Proven Customer service Skills.
* Knowledge or experience in:
o Windows Server 2016, 2019, 2022
o Windows Update Services (SCCM, WSUS)
o Mainstream AV Solutions (SEPM, Sophos)
Desirable knowledge in the following areas:
* Knowledge or experience in:
o Cloud Platforms (Azure, AWS)
o VMWare VCenter
o PowerShell
* Knowledge of ITIL and the ability to work in a change-controlled environment
* Security Clearance (SC) advantageous
ESSENTIAL ATTRIBUTES
* Good communication skills, verbal and written.
* Positive, enthusiastic and supportive individual
* Ability to take ownership of and progress incidents to resolution or to identify when escalation is necessary
* Ability to work under pressure
* Strong project and time management skills
* Ability to effectively plan and prioritize workloads and to measure and report on current progress
* Ability to work in a team and to support team members
* Communication and interpersonal skills include listening, building rapport, and establishing empathy whilst demonstrating awareness of internal and external issues
If you have the outlined skills and experience please apply now!
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