Av Engineer

Role Summary
BAU AV Engineer is required to be based on-site at Man Group in Central London (London Bridge). This individual will need to develop into the role highlighted below, with a view to provide support of fully integrated conference rooms, boardrooms and large complex environments such as event spaces. The Engineer interfaces daily with the customer and acts as an extension of their team. Responsibilities generally include the operation and functional testing of all AV and integrated conference room components/equipment. The Technician works in cooperation with the customer's management team in support of their equipment and user community.
Duties and Responsibilities:
The Onsite AV Engineer's responsibilities include, but are not limited to:

• Deliver a high level of customer support to all end users ensuring all audio visual and media services are delivered to the business in a professional and efficient manner
• Offer support and assistance to users both virtually and in person
• Ensure all video conferencing requirements for the user are met in full
• Ensure all equipment onsite is maintained and kept in working order with all faults reported via the onsite procedures
• Help and assist with the setup and teardown of scheduled onsite meetings
• Assist and run on-site and offsite events
• Daily room checks to ensure equipment and room functionality
• Perform remote testing for local and regional offices
• Carry out first line troubleshooting to AV equipment and rooms within time constraints
• Monitor, track and maintain equipment inventory levels
• Work closely with support teams and field service engineers, where required
• Working within a team shift pattern set out by the AV Team Lead
• On occasions, working closely with various manufactures to arrange and repair system equipment
• On occasions, working closely with the Event Producer Team, and providing support when needed
• Maintain total confidentiality relating to information received for presentations and broadcasts etc.
• Where required and to ensure support continues, follow daily handover processes

Preferred Skills:

• Be organised and flexible with the ability to approach different types of tasks during the working day
• Excellent customer service skills with previous experience of dealing with 'ALL' level executives
• Being able to prioritise and work under pressure is essential
• Be competent to a high level of computer literacy
• Be available and flexible to work overtime if required
• Capable of good communication skills both verbal and written, being able to communicate with company executives to building contractors
• Be able to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem
• Reliable, conscientious character who takes pride in what they do and completing tasks on time
• Ability to deal with difficult situations
• Willing to undertake training and examinations to improve their technical knowledge
• Interest in audio and video recording, filming and editing beneficial

Systems Used in the Role:
A working knowledge, experience and understanding of the following systems would be advantageous:

• WebEx
• Zoom
• MS Teams
• Office 365
• Slack
• Events systems
  • Audio Desks
  • Vision Mixers
  • Video Matrix
  • Crestron Switchers
  • Wireless Mic systems

• Video Recording
  • Digital SLR cameras and lenses
  • Live webinars
  • Lighting and microphone standards

• AV specialist spaces
  • Townhall Space
  • Media Wall
  • Recording Studio

Additional Information
Working Hours

• The role is a 40-hour week between the hours of 08.00 - 18.00, Monday to Friday
• The role requires attendance on-site
• Flexible hours may be required to provide cover. Working hours are subject to change to meet future requirements

Overtime

• Occasional Out of Hours work and/or Bank Holiday work may be required. Overtime can be claimed by prior arrangement and must be accurately logged and communicated

Our Culture, Values and Benefits at Man
Man Group is proud to provide the best working environment possible for all of its employees, and we are committed to equal opportunities. At Man Group we believe that a diverse workforce is a critical factor in the success of our business and this is embedded in our culture and values. There are a number of external and internal initiatives, partnerships and programmes that help us to attract and develop talent from diverse backgrounds and that encourage inclusion and diversity across our firm and the industry. Man Group is a Signatory of the Women in Finance Charter and the Race at Work Charter. Man Group is also a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact . https://diversity
Man Group supports many charities, and global initiatives. We support professional training and development, and requests for flexible or part-time working. Employees are also offered two 'Mankind' days of paid leave per year as part of the Man Charitable Trust's community volunteering programme.
We offer comprehensive, firm-wide employee benefits including competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Additional benefits are tailored to local markets and may include private medical coverage, discounted gym membership and wellbeing programmes.
Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact .