AddressJob Title: AV Services Technician
Department : Facilities – Client Services
Location: London
Hours: Shift rota between 07:00 – 19:00, 35 hours Monday to Friday. Some out of hours & weekend work (flexibility required)
About the Business:
Here at Pinsent Masons we bring together the best people to get the job done. We’re naturally curious, constantly learning, listening, and growing. We’ll truly value your ideas. You’ll be joining an award-winning, hardworking and commercially minded team, where you’ll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You’ll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results.
Purpose of the role:
To be responsible for the delivery of comprehensive, efficient and error free service provision that meets the needs of the firm, covering both internal / external clients within client facing and internal meeting and training rooms within the London head office.
Candidate Overview
We are looking for candidates who ideally hold the following skills and experience:
- Preferably qualified to NVQ level 3/ONC (or equivalent) in a relevant technical discipline.
- Previous practical experience in an AV or IT/communications environment.
- Advanced understanding and technical competence of current UCASS technology, with specific reference to VoIP and unified messaging technologies
- Knowledge of desktop operating systems and application deployment techniques
- Understanding and ability to support mobile connectivity /communications, programming and operation.
- Technical understanding and ability to fault find and problem solve various types of video conferencing and general AV hardware/kit in internal and client meeting rooms.
- All aspects of AV Service best practice, including Health & Safety.
- Data/LCD & HD projection, sound, integrated control systems and video conferencing, telephone conferencing equipment and presentation software and set-up (including MS PowerPoint, Mac technology and Mac Software);
- Excellent technical knowledge of teleconferencing, presentation, and other AV hardware.
- Comprehensive hands-on AV equipment troubleshooting experience.
- Good knowledge of current network protocols, operating systems, software, and standards.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
What can we offer you?
- Carers’ leave (up to five paid days’ leave towards caring responsibilities)
- 25 days’ annual leave entitlement and the opportunity to purchase or roll over 5 days.
- Contributory pension of up to 5%.
- Private healthcare policy
- Death in service cover (4 x base salary).
- Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
- Cycle to work scheme.
What happens next?
Once your application has been submitted and reviewed, our Recruitment team will share the outcome with you by email.
We typically hold two interview stages per vacancy providing the opportunity to meet two members of the hiring team at each stage. The first stage is typically conducted virtually and the second stage typically in person at the office in which the role would be based. However, we strive to remain flexible depending on the requirements of the role or the candidate.
Our strength lies in our differences.
We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It’s with different perspectives that we’ll find solutions to our clients’ most complex challenges. It’s how we’ll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.
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