Aviation Executive

We are looking for a bright and innovative Aviation Executive who can come on board and be part of our TC Support team. You'll have the amazing opportunity to reach your potential among some of the most talented people in travel.

The successful Aviation Executive will be a multi-skilled executive with experience in IATA airline reservations and ticketing to work as part of a successful service-based team responsible for providing support to our home-based Travel Counsellors.

As an Aviation Executive, you will offer excellent knowledge of all airfares and possess a good geographical awareness to assist with making reservations, recalculating amendments and processing refunds, and have the ability to issue and reissue tickets.

Main Duties and Responsibilities

• Making complex reservations on scheduled airlines for our Travel Counsellors
• Putting together complex itineraries using manual contracts where required
• Advising on different airfare types and fare rules
• Awareness of Phenix flight functionality
• Advising on best routings/airlines
• Understanding the minimum ground arrangements required for our negotiated ITX fares
• Giving the applicable codes to ensure extended ticketing time limits are achieved
• Receiving airline communication and distributing where necessary
• Booking BA groups using BA drop-through
• Assisting with Galileo entries & supporting our GDS users to use the resource more effectively
• Advising Travel Counsellors of airline schedule changes & sourcing alternatives
• Ensuring published and consolidated tickets are issued accurately and efficiently
• Amending and recalculating voluntary changes according to fare rules
• Reissuing tickets in the case of voluntary and involuntary changes
• Building and issuing tickets on group bookings
• Queue management - understanding ticketing time limits and reading vendor remarks
• Processing airline refunds via GDS and BSPlink with an awareness of the accuracy required
• Reviewing and investigating ADMs received and understanding airline rules and policies to be able to dispute in a timely manner
• Updating files appropriately

Benefits

• A competitive basic salary + annual company bonus
• Flexible hybrid working model (2 days home, 3 days office)
• Career development and promotional opportunities
• 25 days holidays (increasing to 28 after 5 years of service)
• A Moments That Matter Day (annually)
• Enhanced maternity/paternity pay
• Holiday buy and sell
• 3 paid days charity leave
• Company events, socials, and incentives
• 3 x Death in Service
• Company pension scheme
• Costco membership
• Salary sacrifice, company car scheme
• Free breakfast, fruit, and hot/cold beverages
• Referral scheme
• Employee discount

Essential Skills

To be successful in this Aviation Executive role, you will:

• Be a role model for our business values, using your personality and behaviours to maintain integrity and a can-do attitude
• Have a willingness to go the extra mile and always strive to seek job satisfaction
• Have the ability to think digitally as we continue to evolve as a digital-first business, which means we need you to have the right knowledge, skills and appetite to effectively use digital systems to support the delivery of an efficient, robust finance environment
• Always bring your authentic self to work
• Pride yourself on building loyal and mutual trusting relationships with colleagues, TCs and supplier partners
• Respect and value diversity, creating an environment that is inclusive of all
• Be focused on your personal development as well as the future of our business, contributing new and innovative ideas and ways of working
• Actively seek out opportunities and find meaningfulness at work
• Not be afraid to use your voice to challenge or reinforce the status quo, guided by our values and behaviours
• Be highly motivated, ambitious, driven by success and comfortable working towards targets

About Company

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything do - and that's what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We've been changing lives for over 28 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 1,900 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 250 super-talented people in our support offices to help them create unique, inspiring, and exciting experiences for their customers, building lasting personal relationships that bring them back to us time and time again.

Our unique approach within the workplace - as well as towards customers - has seen us receive numerous awards and accolades, including being named The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, as well as being the first travel company to be awarded the Queen's Award for Enterprise in the Innovation category!

We are expanding at a phenomenal rate - on the back of what is our record year in terms of revenue (over £800m) and so are looking for like-minded individuals to join our dedicated Head Office team to help the company continue to flourish.