B2B Customer Onboarding Specialist

Position Snapshot

Business area: Nespresso
Job Title: B2B Customer Onboarding Specialist

Location: Field Based (London and Southeast)

Salary: Circa £32k,000 depending on experience + potential bonus + other fantastic benefits

Although this is a full-timepermanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.

Position Summary

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating units of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into one of the world’s most trusted brands. We guarantee quality by taking a careful, thoughtful, and sustainable approach to how we produce and market our premium coffee capsules and machines.

Driven by innovation and quality, Nespresso Professional has ambitious plans to expand its business within the OOH sector across the UK & I and is looking for a Customer Onboarding Specialist to support our mission. You’ll be responsible for evolving our onboarding of new customers and providing hyper care to key customers within the B2B Channel. You’ll achieve this through your high level of professionalism, advocacy and business acumen.

A day in the life of a Customer Onboarding Specialist….

• Install & deliver training on our high-profile machines in line with KPIs.
• Provide hyper care to our key customers within the HORECA & Office channels.
• Provide technical support and training on functionalities of the machine and improvements.
• Provide first class customer service to our customers.
• Ensure brand visibility standards are adhered to.
• Contribute to building customer confidence in Nespresso Professional solutions.
• Leverage the operational excellence by standardizing processes and defining new way of working.
• Develop & maintain cohesive cross-functional relationships, as well as building strong customer rapport.

What will make you successful?

Key attributes will include:

• Experience delivering effective training is essential.
• Have a great understanding of the OOH sector and a strategic mindset.
• Highly motivated and able to work independently as part of a fast-paced team.
• Good time management, plus a sense of responsibility and accountability.
• Passion for delivering exceptional customer service.
• Able to establish and maintain effective relationships cross-functionally.
• Flexible and agile with an entrepreneurial mindset.
• Full driving licence required.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

Job advert posting date 22.03.2024
Job advert closing date 05.04.2024

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!