AddressRef: 5412F
COMPANY PROFILE
Our client is a British company - leaders in their field
RESPONSIBILITIES
B2B Customer Support Coordinator (with French)
Salary: around £25,000 pa
Location: Manchester
Ref: 5412F
Main duties:
First point of contact for customers, delivering a high customer experience to gain new business, maintain current business and support the continuous growth of the business.
The Role:
- To create & maintain a strong relationship with new & existing clients
- To create & maintain information on the company database.
- To manage large amounts of incoming calls
- To recommend potential products or services to management by collecting customer information
- To resolve product or service problems by clarifying the customer's complaint
- To check all of the relevant information (Credit, delivery details, price, quantity, etc...) and process orders
- To ensure that all customers enquiries are dealt with in a timely manner
- To coordinate with and support other departments
- To issue reports as and when needed for management, clients and the team
- To work as part of a team and autonomously at times
CANDIDATE'S PROFILE
- Previous experience working in a similar role (Customer Service/Sales Administration/ Pre-Sales, etc.)
- Excellent communication & interpersonal skills
- Confident, proactive & dynamic
- Computer literate (Excel/MS Office…)
- Able to work to tight deadlines and prioritise in a fast-paced environment
- Creative person, able to provide new solutions/ideas
SALARY
Around £25,000 pa
Keywords
Customer Service, Inbound Call, Customer Care, Advisor, Inbound Call Centre, Customer Support, French Speaking, Coordination, Administration, Sales, Inside Sales, Sales Support, Key Account, Export Coordination, International Customer Service, Customer Service Coordinator, Admin Support
STATUS
Closed
SALARY
Around 25,000 pa
REFERENCE
5412F
LOCATION
Manchester
