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SalaryJob summary
An exciting opportunity has become available to work in the busy and fast paced Appointment Centre at Heartlands Hospital.
We have several posts available for full time hours, 37.5 hours Monday to Friday and for part time hours Monday to Friday, including evenings up to 8pm.
The Appointment Centre receives over a million patient referrals a year from GPs and other stakeholders, to process and book for Outpatient Clinics across all UHB Trust sites . As part of a large team of staff (circa 85+) you will deal with telephone queries from patients and GP's, book and cancel clinics as requested, along with any validation of systems needed. Full training will be provided.
Main duties, tasks & skills required
We are looking for someone who has the following skills:
- To be fully computer literate (training will be given on Trust IT systems)
- To have good customer service skills and deal with patients empathetically
- To work to a high level of accuracy
- To be able to work under pressure and at a fast pace
- To be able to work collaboratively as part of a team
- To be able to organise and prioritise own workload
- To demonstrate reliability, motivation and commitment
- To be confident in dealing with people of all levels
- To demonstrate an understanding of equality and diversity
The overall activities of the post-holder will include:
- Data input, accurately inputting data using a variety of Trust IT systems in a timely way
- Booking, changing and cancelling Outpatient clinics or appointments
- Undertake filing, photocopying, scanning of documents as required
- Answering the telephone and taking messages, dealing with them in a timely and efficient way
and referring on as appropriate
- Validating internal reports
- Work collaboratively as part of an integrated team
- Receive and open incoming post and take action as required
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word,Excel and Outlook)
- Experience of using IT systems
- Experience of working in a busy environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
