Band 4 Clinical Pathway Navigator Ph

Detailed job description and main responsibilities

GENERAL DUTIES AND RESPONSIBILITIES:

• General administrative duties for the department as directed by the Pathway Manager.
• Ensure copies of letters, discharge summaries etc. are sent, on request, within the agreed timeframe where appropriate.
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to trust policy.
• Ensure all patient demographics and contact details are kept up to date on EPR and all other systems within the department.
• When accessing patient records ensure computerised tracking systems are followed appropriately.
• Phone patients to provide instructions, reminders and information where
• Attend and participate in meetings relevant to the role as required.
• Collating agenda’s for relevant departmental meetings.
• Attend and minute take at the monthly MDM’s. Ensuring that accurate minutes are taken and sent out to the department in a timely manner.
• Provide reasonable cross-cover for other patient pathway administrators within Immunity to ensure a consistent and effective administration service is maintained at all times.
• Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
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PATIENT PATHWAY PLANNING:

• Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct Clinical Pathway.
  Ensure that simple tests or pre-investigations have been ordered where necessary.
  

Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.
Ensure all appointments are compliant with the Trust Access Policy and national targets. Where appointments are cancelled these should be rebooked within the appropriate time frame.

Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work. Arrange transport (in line with trust procedure) and translation services where necessary.
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Identify and seek to resolve bottlenecks or delays in the patients’ pathways, escalating issues where necessary to the Clinical Pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
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Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments) as directed by the clinicians in line with the Clinical Pathway and the patient’s individual needs to prevent multiple hospital attendances.
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Monitor clinic lists to assess workflow and escalate any issues where necessary.
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Ensure the patient understands their care pathway and is aware of appointments and any changes.
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• Ensure all appointments are compliant with the Trust Access Policy and national targets. Where appointments are cancelled these should be rebooked within the appropriate time frame.

RESPOSIBILITY FOR INFORMATION AND RESOURCES:

Ensure there is a sufficient supply of specialty specific patient information leaflets relating to different pathways and conditions. Keep contact details on leaflets up-to-date.

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Notify relevant departments and Medical Records when informed of the death of a patient and cancel future appointments to prevent further distress for families. Oversee the transfer of all relevant information including electronic forms and referral letters to the Trust Minimum Data Set (MDS) team for the patient’s 18-week RTT pathway when the patient is referred to another trust.
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Ensure a high standard of data quality is maintained, arranging audit support and data validation where appropriate. This may include the coding of outpatient procedures as required. Support the team as required with updating data on relevant shared drives and departmental databases. Data Entry/Input & Maintain & Update spreadsheets. Attend mandatory training required for administrative staff as outlined in the Trust Mandatory Training Framework and any training where updating of skills/knowledge is required. Be proficient in the use of all electronic systems in relation to patient data and undertake training as required if new technology/electronic systems are introduced, to ensure competencies are maintained and efficiencies of the administrative processes maximised. Participate in yearly staff appraisal, identifying professional development objectives and learning requirements.
• This job description outlines the current main responsibilities of the post.
  However the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.

Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.