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SalaryJob summary
We are looking to recruit an enthusiastic and efficient flow co-ordinator to join the oncology/haematology teams. The position will be highly demanding but very rewarding with the ability to offer a person-centred approach to a patient's admission, discharge, or transfer. The post holder will be expected to support the senior nursing team as well as maintaining a regular presence on the ward, attend handover / meetings and obtain information to enable clinical / operational teams to make informed decisions about patient flow relating to planned and unplanned referrals and discharges. The post holder will also require excellent communication skills and the ability to interact extensively with patients, relatives, and the multi-disciplinary team. The post holder will also be responsible for updating 6th floor report, SMA and ward view and also be responsible for ensuring that our service users' needs are met through the delivery of high-quality care and information. The post holder will work an agreed shift pattern (varying) over a 7-day working week.
Main duties, tasks & skills required
1.Collaboratively communicating and working with MDT team.
2.Record /coordinate and communicate details of patients being: a. Admitted b. Discharged home or to another hospital / practice setting, and inter hospital transfer.
3.Has awareness of the following at ward level : a. IPC status of patients, ward need for different cleaning regimes b. Side room use / potential c. Monitoring provision ie : does the patient need specific care treatment, d. Potential /actual discharges / transfers in out / Pre-lunch discharges e. End of life care needs f. Vulnerable patients requiring consideration due to mental health / learning disability /or hearing needs.
4.Establish robust processes with all involved in the service patient pathways to negotiate and improve the co-ordination of the patient journey.
5.Assist in the data entry/development and maintenance of databases/ electronic patient records to capture patient information, monitoring information by proactively identifying and taking actions to enable patients to be prioritised, admitted/discharged as per individual management plan.
6.Support the nurse in charge of the service/ ward / unit to monitor and ensure the most effective use of beds within the service.
7.Monitor appropriate admissions and in patients progress on a daily basis and prevent discharge delays wherever possible and escalate accordingly
8.Have responsibility for the timely and accurate data entry of patient information.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4
- Business Administration NVQ level 3 or equivalent experience in an Administrative environment
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
- Experience of dealing with the Public/Customer service experience
- Good Organisational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multitask
- Able to work to deadlines
Desirable
- Experience of working in a busy environment
- Experience of working in Healthcare
- Previous experience of transcribing formal minutes
Additional Criteria
Essential
- Plus knowledge of dealing with nonroutine issues such as problem solving for an area of work
- Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Good keyboard/ IT skills
- Good organisational skills and ability to multitask
- Good time management skills
- Ability to deal professionally with enquiries from staff, patients and visitors
- Understand confidentiality and apply the principles in everyday working practice
- Ability to pay attention to detail where there are predictable interruptions to the work pattern
- Ability to deal with stress
- Work effectively and flexibly as part of a team to meet the needs of the services
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Ability to travel to multiple sites
Desirable
- Ability to work under pressure and deal with stressful situation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
