AddressOur trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Detailed job description and main responsibilities
The post-holder will be required to work independently using initiative, and applying a high degree of confidentiality to all of their work. To undertake non-routine duties without direct supervision, working within broad procedural guidelines.
The post-holder will be required to carry out all HR Administration activities and process them in a timely and accurate manner to support our North Star vision of “Excellent patient care, through an outstanding employee experience” as well as being first point of contact for queries which come directly into the recruitment service. These will be resolved using FAQ data and escalated upwards when they fall outside of the resolutions they can provide ensuring that all escalated issues are tracked until they are resolved.
The post holder is the first point of reference and as such must display a considerable degree of initiative and judgement and maintain a calm, friendly and efficient manner when dealing with service users.
The post holder will provide a high quality, responsive, streamlined service to managers, employees, prospective candidates and all other service users accessing services through NLPSS; such duties include:
The post-holder will be required to carry out all HR Administration activities and process them in a timely and accurate manner to support our North Star vision of “Excellent patient care, through an outstanding employee experience” as well as being first point of contact for queries which come directly into the recruitment service. These will be resolved using FAQ data and escalated upwards when they fall outside of the resolutions they can provide ensuring that all escalated issues are tracked until they are resolved.
The post holder is the first point of reference and as such must display a considerable degree of initiative and judgement and maintain a calm, friendly and efficient manner when dealing with service users.
The post holder will provide a high quality, responsive, streamlined service to managers, employees, prospective candidates and all other service users accessing services through NLPSS; such duties include:
- Data Entry (Both numeric and non-numeric) into various systems
- Ensuring that Managers and Employees are provided an accurate and quality service.
- Assisting the necessary shared services teams by delivering comprehensive administration support where needed.
- Assisting with the triaging and resolution of helpdesk calls received.
Person specification
Essential
Essential criteria
- Knowledge, training and experience in a range of HR procedures to Higher National diploma level qualification in a relevant subject or equivalent experience.
- Evidence of on-going commitment to continuing professional development.
- Relevant and significant clerical/administrative experience in a busy office.
- Experience of working within a customer focused environment.
- Experience of maintaining computer and manual records accurately.
- Experience of managing a varied workload, often under pressure.
- Ability to use Microsoft Office packages.
- Relevant knowledge of ESR systems and NHS Employers Employment check standards.
Desirable criteria
- Completion of an intermediate level course in human resource management activity, or office systems or equivalent qualification.
- Experience of working within a high volume recruitment setting.
- Experience of working as a member of a team.
- Experience of working within the public sector or NHS.
- Knowledge of employment Procedures.
- Knowledge of employment legislation.
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
