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SalaryA Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.
We require reliable, enthusiastic and motivated Clerical/Admin Assistants to join our bank. In return you will can offer you:
• Flexible hours; choose when and where you want to work
• Competitive pay rates; including enhanced pay for unsociable hours
• Paid annual leave
• NHS pension scheme
• A fast-track recruitment process if you move to a substantive role
• Opportunities to work in different wards and departments, including community, dental and specialist services
• Access to Services, such as those provided by our Staff Wellbeing Team
• Ability to book your shifts from home using our online portal
• Option to block-book shifts in a set period
• SMS notifications of shift availability
• Access to staff newsletters and bulletins
• Eligible for various local and national discounts which are available to NHS staff
• Free uniform, where applicable
• The post-holder will assist in the implementation of patient care both direct and non-direct by answering telephone calls and navigating patients as appropriate, analysing information typically in the form of discharge summaries and correspondence from clinicians/departments both within and outside of our organisation to ensure the data is coded and filed correctly.
• The post-holder will answer telephone calls & respond to all enquires directing the public as appropriate.
• They will provide general admin and secretarial support to the practices, including processing patient referrals and dealing with general enquires from patients and clinicians.
• To provide clinical coding of all patient records ensuring all medical history is coded accurately and entered onto the clinical system some of which is sensitive.
This is a great opportunity to work in a flexible way with one of the country’s top performing trusts, twice rated ‘Outstanding’ by the Care Quality Commission.
Northumbria Healthcare covers a large geographical area, providing safe and high-quality care in both hospital and community settings. As such we need to be able to respond quickly to meet demands caused by an increase in patient activity, staff holidays or illness.
This is where our staff bank plays a vital role, providing service support 24 hours a day, 365 days of the year. The bank is not just for doctors and nurses, we cater for all staff groups including AHPS, nursing support roles, administrative staff, facilities staff and more.
There are many reasons why people join the staff bank, some to supplement earnings, or to work around commitments such as childcare or studying, while others may wish to develop their skills and work experience. So, if having the flexibility to pick and choose your hours is important, then this may be your opportunity. To find out more about the benefits of working on the bank visit our website www.yournorthumbriacareer.co.uk/staff-bank
PLEASE NOTE THAT WE RESERVE THE RIGHT TO CLOSE VACANCIES PRIOR TO THE ADVERTISED CLOSING DATE WHEN WE ARE IN RECEIPT OF SUFFICIENT APPLICATIONS
• Customer Care Coordinators play an important role within a Primary Care Network (PCN) to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
• They work closely with GPs and practice teams to manage a cohort of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.
• Customer Care Coordinators review patients’ needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.
• They could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them.
• They work to allocate clinical codes and maintain confidentiality of all coded and other patient information at all times.
This advert closes on Sunday 28 Jan 2024
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