Bank Customer Experience Assistant

Job Purpose

Working within a performance management and continuous improvement framework the post holder will strive to exceed the expectations of the East Ayrshire Leisure Strategy and Delivery Plan and in doing so promote and recognise the importance of people in delivering our vision and values. Key duties of this post include, but not limited to: 1. Provide a personal welcome to visitors to Museum Venues, giving an overview of the building and display, and users of the library.2. Undertake a wide range of administrative duties, liaising with external contractors and internal departments to maintain building standards.3. Undertake training to/and ensure all health and safety procedures are delivered and maintained, with respect to staff and visitor safety, and building compliance.4. Assist colleagues with preparing and delivering our special events and activities.5. Assist with the day to day operational set up and delivery of key activities such as BookBug and school tours. Please see the attached Job Specification which outlines all responsibilities and duties for this post. TO BE CONSIDERED FOR INTERVIEW, CANDIDATES MUST DEMONSTRATE ON THE APPLICATION THAT THEY MEET ALL ESSENTIAL CRITERIA OF THE ATTACHED JOB SPECIFICATION.

Rate of Pay

Rate of Pay - £13.59 per hour. Hours of Work - As and when required basis

Responsibilities and Our Values

Contributing to and delivering excellent customer service across Ayrshire Leisure, the Customer Experience Assistant will facilitate the organisation, preparation and delivery of a wide range of planned programmes, activities, events across East Ayrshire Leisure contributing to the design and delivery of innovative, modern and sustainable services. • Being honest and demonstrating integrity at all times• Engaging and inclusive with our people, partners and stakeholders• Striving for continuous improvement by being ambitious and aspirational in all that we do• Taking responsibility and being accountable for our organisation and our service delivery

Additional Information

Employment References :- We follow the national guidance in relation to pre-employment checks namely “Safer Recruitment Through Better Recruitment”. With regards to requests for references and in line with this guidance, during your application process you should provide details of a minimum of two appropriate and relevant references, one of which should be from your current or most recent employer. It is also a requirement that the reference from your current or most recent employer is from an appropriate senior manager and it is not a reference from a former peer operating at the same level. The post you have applied for requires you to complete a Criminal Conviction Declaration Form listing any live offences. Any information that is disclosed on a Criminal Conviction Declaration Form will require to be discussed before a formal offer of employment is made. If you require further clarification please refer to www.disclosurescotland.co.uk.