Performs basic nursing care to a good quality standard which meets the individual needs of patients Demonstrates compassion by recognising and responding to individual needs in a warm, thoughtful, sensitive and helpful way Maintains patient privacy, dignity and respect at all times Proactively engages with patients, relatives and carers to seek their views, and gain co-operation and agreement. Able to assess patients through look, listen, feel. Reports or escalates concerns about patient condition in a timely manner Identifies and reports patients needs not included in the care plan Correct use, maintenance and cleaning of pressure relieving devices Provide patients with appropriate activities and stimulation to promote well being and recovery in particular when providing enhanced care Take samples from patients for testing or dispatching eg: Urine, sputum, faeces, MRSA swabs Assist patients to meet nutritional needs in line with their individual care plan. Communicate all relevant information to the Registered Nurses in a professional and timely way. Actively try to resolve issues and complaints at local level and then report the outcome to line manager.