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SalaryOur vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
- Hourly pay rate: Competitive
- Location: Central London
- Contract: Bank
Under the direction of the manager, serve as a Medical Interpreter for patients and staff and supports the operations of the department, in consecutive, simultaneous, and sight translation modes. Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent.
We have shifts available on the following patterns:
Monday to Friday: 08:00-20:00
Saturday and Sunday: 09:00 -17:00
Bank Holidays: If required
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
Cleveland Clinic London won ‘Hospital of the Year’ at the 2023 LaingBuisson awards!
What will your duties include?
- Help facilitate successful delivery of services to linguistically diverse consumers.
- Explain hospital resources, protocols, and limitations to clinicians and patients and make appropriate referrals
- Serve as a cultural and linguistic resource to both patients and providers to contribute to successful outcomes.
- Adhere to hospital policies on customer relations and hospitality.
- Understand the hospital’s system of service delivery.
- Provide written translations as required in patient encounters such as filling out forms; medical instructions and medication schedules
- Support the office operations by using systems effectively, interacting with patients about appointments, taking requests, documenting encounters on the interpreter tracking system and other tasks as required.
- Utilise Microsoft Office software and other hospital systems.
- Work with special projects as assigned.
Education:
- Bachelor’s degree in languages/interpretation/translation or Diploma in Public Service Interpreting (DPSI)
- Membership of National Register for Public Service Interpreters (NRPSI) (Preferable)
Competencies (Complexity of Work):
- Fluency in English and another required interpreting language (Mandarin, Russian, Greek, Arabic, Japanese) etc.
- High level of customer service and a positive approach
- Familiarity and ability to work with diverse cultural/socio-economic backgrounds
- General knowledge of cultural backgrounds of patients to be served
Work Experience:
- Substantial up-to-date professional interpreting experience with a minimum of 3 years’ experience (Essential)
- Experience of written translation between both English and the interpreting language (Preferable)
- Professional Medical Interpreting experience (Highly Desirable)
- Relevant experience in healthcare setting as a Medical Interpreter with strong knowledge of medical conditions and terminology preferred (Essential)
What can we offer you?
As a private hospital with no shareholders, we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers, alongside benefits such as:
- Auto-Enrolment of 5% pension - Cleveland Clinic contributes 10% through Salary Exchange
- Priority shifts over agency workers
- On-site discounted gym facilities
- Weekly pay
- Victoria card giving you discounts to local venues and restaurants.
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
Due to the volume of applications we are not always able to provide individual feedback. Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
