Bank Receptionist Washwood Heath

As a bank Receptionist you will work closely with our doctors, nurses, health care assistants and administration team to support the day-to-day smooth operation of our primary care service and be first point of contact to our services.   

You will provide reception, appointments line and administration duties for Washwood Heath UTC

You will be open, adaptable, and eager to learn and with strong communication and organisation skills, and a flexible approach will ensure you deliver positive experiences to service users at every stage of their healthcare journey.
Package DescriptionYou will feel valued as a BANK Receptionist within HCRG Care Group, receiving access to exclusive rewards and benefits including: 

Self-booking and access to all bank shifts! Staff are given access to all Bank shifts within their Business Unit and can self-book providing they meet the shift requirements.
Request a Duty – Staff can make shifts or Day Off requests prior to the creation of a roster up to six weeks in advance. This helps promote a better work life balance and allows for personal commitments to be met
HCRG Care Group is pleased to offer access to Wagestream - which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees - simply get paid as you go.
Working in an environment focused on the highest clinical and quality standards
Opportunities to work in different areas and various different services to gain new knowledge and experience
Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality
Access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
Free statutory and mandatory training, as well as access to a range of courses and e-learning to develop further skills and in-house opportunities continuing your professional development
Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual “Ask our Executives” event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
Working in an environment focused on the highest clinical and quality standards with most of our rated services considered overall good or outstanding by the Care Quality Commission.

Main ResponsibilitiesReception duties:

Opening of the premises.
Greeting and booking in or patients for surgeries and clinics.
Dealing with patient enquiries efficiently and courteously.
To answer telephones promptly ensuring all in-coming lines are covered at all times.
Making appointments on EMIS web, by processing appointment requests for today, future appointments from patients in person and on the telephone.
Restoring the telephone service in the morning and checking for any messages.
Dealing with all telephone queries/requests from patients and acting as liaison with the Doctors/Nurses, as necessary.

The Ideal Candidate
Experience in this role is desirable but not essential.
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel.
Good customer service skills
Good communication skills

About The CompanyWe change lives by transforming health and care. 

Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. 
We're committed to equal opportunities and welcome applications from a broad, di-verse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. 
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can. 
As you’d expect, safeguarding and protecting the children, young people, and vulnerable adults that we work with is of the utmost importance, so we have policies and procedures in place to promote safeguarding and safer working practices and every-one who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. 
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.