• Leading a small team of bar or pub staff by example, pitching in to help with drink mixing or table service where necessary, closely work with bar manager
• Ensuring that the front-of-house is fully staffed, particularly during peak times
• Meeting sales and profitability targets
• Creating a welcoming environment for customers
• Ensuring consistent, high quality beverages are served to customers
• Dealing with customer feedback and providing adequate solutions to customer complaints
• Creating a positive work environment for staff and encouraging their career development
• Monitoring inventory of beverages to ensure adequate stock
• Overseeing the cleanliness of staff and the physical bar area and paying attention to possible health hazards and regulation violations