Bar Staff/Floor Staff

Join our passionate team at Wylam Brewery in Newcastle and be a part of the exciting world of craft beer and hospitality! Wylam Brewery is renowned for its award-winning brews, vibrant atmosphere, and bustling events. We are currently seeking enthusiastic individuals to join us in the following positions:

Full-Time / Part-Time Bar & Floor Staff:

As a front of house staff member, you will play a crucial role in delivering exceptional customer experiences and ensuring smooth operations at Wylam Brewery. You will have the opportunity to work in a dynamic environment, interacting with a diverse range of customers and fellow team members. Your main responsibilities will include:

· Greeting and serving customers, providing them with a warm and friendly experience.

· Taking orders and serving food and beverages with attention to detail and efficiency.

· Maintaining cleanliness and organisation of the bar, dining areas, and outdoor spaces.

· Collaborating with team members to ensure smooth workflow and exceptional customer service.

Requirements:

· Prior experience in the hospitality industry is preferred but not essential.

· Excellent communication skills and the ability to work well in a team.

· Positive attitude and a genuine passion for providing outstanding customer service.

· Ability to work in a fast-paced environment and adapt to changing circumstances.

· Flexibility to work evenings, weekends, and public holidays.

Wage: NMW

Supervisors:

We are also seeking experienced individuals to join our team as potential supervisors. In this role, you will assist the management team in running shifts, maintaining high standards, and ensuring smooth operations. Your main duties will include:

· Assisting the manager in overseeing daily operations, ensuring adherence to quality standards.

· Collaborating with the team to ensure proper preparation for events and maintaining high standards during events.

· Assisting in opening and closing procedures, ensuring all tasks are completed accurately and efficiently.

· Managing Sunday lunch bookings, including responding to email inquiries, confirming reservations, and providing excellent customer service.

· Supporting and guiding staff members to maintain a positive work environment and deliver exceptional customer experiences.

· Resolving any customer issues or complaints professionally and promptly.

· Maintaining cleanliness and organisation of the venue, including bar, dining areas, and outdoor spaces.

· Monitoring inventory levels and assisting with stock management as needed.

Requirements:

· Proven experience in a supervisory or leadership role within the hospitality industry.

· Strong leadership skills with the ability to support and motivate a team.

· Excellent organisational and problem-solving abilities.

· Knowledge of craft beer and brewing processes is an advantage.

· Flexibility to work evenings, weekends, and public holidays.

Wage: We offer a starting wage of £11 per hour for supervisor roles, with opportunities for wage increases based on performance and experience.

At Wylam Brewery, we offer a supportive and inclusive work environment, competitive salaries, and opportunities for growth and development within the company. If you are passionate about craft beer, enjoy working in a lively atmosphere, and thrive in a customer-focused role, we would love to hear from you!

Job Types: Full-time, Part-time

Pay: £7.49-£10.42 per hour

Benefits:

• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Experience:

• Hospitality: 1 year (preferred)

Work Location: In person