Bar Supervisor

Working with us provides great benefits, including:
Access your pay as you earn it
through our financial wellbeing platform Wagestream, a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
Discounted Hotel Stays
across our UK sites, and if you work for a branded venue, around the World!
50% off Food & Beverage
at all our Hotels & F&B Venues
Spa Discounts
at our venues with a Spa
Retail, Cinema & Leisure Discounts
Development Opportunities
via our Grow with us initiative, including
Apprenticeship opportunities,
our
Development Programmes,
and more!
Monthly
Star of the Month Awards
Long-service Awards,
that start after 1 year of service
Recommend a Friend Incentive
Be rewarded for referring someone you know!
Access to a confidential
Employee Assistance Programme (EAP)
available 24/7, 365 days per year.
Pension Scheme
Other
incentive programmes
that run throughout the year
About the role
Youll be responsible for ensuring the Bar operations run efficiently and that customers are satisfied with the quality of the drinks, food, and service they receive. Youll be a great leader, effectively supporting and leading the team, be polite, courteous and professional. Under your leadership, the team will provide a memorable and efficient service at all times to maintain an exceptional standard of service and quality.
Memories of a special guest experiences come from many places. The sights, sounds, scents and, importantly, service. Through effective training of your team, they will welcome our guests, provide drink recommendations with great knowledge of our offering, and help ensure a seamless overall experience. By tailoring each guests experience to their unique tastes, youll create memories as delightful as the drinks youll serve. The teams impeccable service under your leadership will encourage increased revenues, repeat clientele, and great guest feedback.
About you
You will have had previous experience in a similar environment and have the ability to display excellent customer service skills, driving satisfaction and repeat business. Were looking for an enthusiastic and strong leader to lead our team, and venue, to success!
Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise and tracking and reviewing feedback to implement long term customer satisfaction solutions
Strong communication skills through a variety of means
Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
High attention to detail and accuracy
great at managing ones own time and the time of the team
Ability to stay calm and work under pressure
About us
At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.
The 4 Star Stirling Highland Hotel is situated in the heart of the city known as the Gateway to the Highlands. Our stunning Victorian property and ancient observatory hosts 96 bedrooms with a health club and swimming pool.
Built in 1854 as the citys High School, the Stirling Highland Hotel is within easy reach of both Glasgow and Edinburgh, and perfectly placed for exploring Stirling, the nearby castles and battlefields, and the magnificent Scottish Highlands beyond.
Benefits
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month & Golden Ticket Award
Pension scheme
Meals on Duty
Uniform
Cycle 2 work scheme*
Free use of Leisure Facilities
* apply to positions above minimum wage
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