Barista - Kensington, London

Barista - Kensington, London

About Us

The Roof Gardens were originally created in the Art Deco period and opened in 1933. In the late 60's the building was taken over by fashion powerhouse Biba and was the pulse of Swinging London. 100 ft high above Kensington High Street, set across 3 floors with over an acre of gardens, The Roof Gardens will be a next generation members club that is future-facing, committed to innovation and community, to discovery and to delight. The club will open in Spring/Summer 2024 as a world-leading members’ club affording its community beautiful gardens, bars, restaurants and events spaces alongside a visionary cultural and music programme.

The Role

We are looking for a talented Barista to join our team. As a member of our front-of-house service team, you will be responsible for the execution of our hot drinks offering, helping deliver a world class service alongside a highly trained, charismatic team whose collective goal is to deliver excellence to our members.

You will be proud to uphold the club’s service standards, deliver beautiful and delicious drinks every time, and help build the reputation of The Roof Gardens. We seek somebody with solid experience, ideally in a similar environment, an impeccable demeanour, excellent customer service skills, and the ability to remain calm under pressure. You should be curious, detail oriented and motivated with a passion for coffee, food and hospitality.

Key Responsibilities:

• Operations & Service: Manage day-to-day coffee operations including, welcoming guests warmly, producing drinks with precision and efficiency, restocking bar, and taking orders and processing payments through POS system. Maintain a high-quality beverage service and learn guest preferences for a personalised service where possible. Demonstrate teamwork, professionalism and high personal standards and set a positive example for new team members. Collaborate with wider F&B team to achieve departmental KPI’s and contribute creative ideas.
• Maintenance & Compliance: Maintain cleanliness throughout the bar, including equipment and storage areas and report any issues with maintenance to line manager. Assist with stocktaking and anticipate supplies for peak demand. Follow procedures for reporting, compliance, and inventory management. Comply with security, fire, health & safety, and licensing regulations.

Skills & Requirements

• Accomplished barista skills and passion for craft
• Enthusiastic with lots of energy, able to stay composed under pressure
• Understanding of luxury lifestyle market, private membership clubs/ hospitality businesses or similar with demonstratable experience in fast-paced, multi-outlet businesses
• A desire to keep customer experience firmly in mind whilst carrying out your duties
• An eye for detail, with the ability to look ahead and pre-empt issues or challenges
• You will need to be an excellent communicator with great organisational skills 
• You will possess a friendly, characterful demeanour and take genuine pleasure in supporting colleagues to fulfil their potential
• A desire to work evenings, weekends, and holidays as required

Benefits

• Salary above market rate + Tronc
• 30 days holiday + 1 extra day for every year service 
• 1 ‘celebrate you’ holiday and 1 volunteer day
• Free meal during your shift
• Uniform and dry cleaning provided
• A space where you can shower, securely leave your things & relax with colleagues
• Access to financial well-being platform Wagestream
• 24/7 access to well-being support
• Growth opportunities, both personally and professionally 
• Access to our quiet ‘Zen’ retreat space 
• Pension scheme, including employer contributions
• Team socials to celebrate the wins

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.