Barley Wood Venue Manager

Benefits:

• 1 night free stay at one of the YMCA Hotels
• 60% discount on childcare fees for children up to 3 years of age
• 20% discount on childcare for children over 3 for non-funded hours
• Free and discounted places for children attending Day Camps
• 28 Days Holiday plus Bank Holidays per year for full-time staff
• Staff Pension
• Free parking
• Free Gym membership – George Williams Centre, Bridgwater or The Beach Hotel Minehead
• Health Insurance for those staff working over 16 hours per week
• Charity Worker’s Discount at certain high street stores
• Training budget
• Monthly raffle
• Mental Health Support
• Access to Occupational Health Assessment
• Discount at our Wedding Venue, Barley Wood

Purpose:

The post holder will be responsible for the successful delivery of wedding, accommodation and event bookings at Barley Wood. The role will oversee the venue operations and licensed activities, managing processes and procedures.

Responsible for:

​The post holder will sell new and incremental business for Barley Wood through a mixture of proactive and reactive sales, with a focus on wedding bookings and house hires.

To establish efficient systems and strategies to optimise business, deliver against targets and maintain the highest standard of customer service.

Main responsibilities

• Operate and maintain a computerised system for responding, co-ordinating and tracking sales enquiries, booking and availability.
• To ensure high levels of cleanliness, tidiness and presentation throughout the venues function rooms, accommodation and communal areas.
• Meet prospective clients for show-arounds for weddings, private functions, and corporate functions.
• Ensure a prompt and professional response or follow-up to sales enquiries, wedding show arounds.
• Ensure staff presence at all weddings taking place at Barley Wood to ensure Registrar activities can be undertaken.
• Research competitors on Wedding trends, offerings, and pricing. Ensure the company remains competitive and relevant in the marketplace.
• Prepare weekly and monthly reports outlining the Business on the Books for the current and following years.
• Prepare pace reports comparing bookings year on year, as well as identify potential challenges and suggest solutions.
• Generate quotations for prospective bookings and timely follow ups.
• Monitor, co-ordinate and communicate event bookings. Ensure accuracy of billing and information, as well as maintain up to date profiles. Record client feedback post event.
• Generate sufficient information for invoicing of events. Also, up-sell products and services throughout the event process to maximise revenue.
• Meet and greet all clients during the event phase and ensure the venue is prepared to the highest standard for the event.
• Management of customer feedback including responding to guest problems and complaints relating to Weddings and Events.
• Take ownership for recurring challenges and ensure the issues are resolved.
• Schedule and attend weekly function and sales meetings.
• Assist in promotional and marketing activities.
• Ensure a prompt and professional response and follow-up to sales enquiries.
• Assist with the development of brochures and promotional materials.
• Contribute to the preparation of annual sales and events targets.
• Attend workshops, exhibitions and promotional events where required.
• Work closely with other members of the events team. Moreover, provide support and leadership to relevant team members.
• Be responsible for updates and postings to Social Media sites in relation to the Barley Wood venue.
• Ensure that any maintenance issues are reported and resolved accordingly.

Health and Safety

• In carrying out this role you have a duty (under Health and Safety legislation) to take reasonable care for the health and safety of yourself and that of others. This implies taking positive steps to understand the hazards in the workplace, to comply with safety rules and procedures and to ensure that nothing you do, or fail to do, puts yourself or others at risk. This includes managing a safe and secure environment for people who use our services.
• This duty includes checking that any person entering YMCA Dulverton Group property has a right to do so and their visit is recorded in accordance with YMCA Dulverton Group procedures.

General

• To maintain and develop up-to-date professional knowledge and skills through training, reading and other such activities and to incorporate the same into practice.
• Work across the organisation to build a learning culture and positive working environment.
• To maintain and demonstrate a commitment to YMCA Dulverton Group’s Vision, Values and strategic aims and objectives and ensure all activities reflect the values of YMCA Dulverton Group.
• Managing health and safety issues in your area of responsibility in line with the relevant section(s) of the Health and Safety Policy.
• Complying with YMCA Dulverton Group’s GDPR, confidentiality and information security policies at all times.
• To undertake such other duties and responsibilities reasonably consistent with the role of Barley Wood Venue Manager.

Our values

The post holder will be expected to operate in line with our organisational values which are;

• Value the Individual – Respect others, ourselves and the people we work with in all that we do
• Giving of our best – Showing commitment in our work and to enable young people
• Caring Deeply – Have a passion for the work we carry out
• Providing Creative Solutions – Show innovation in the approaches we take in supporting young people
• ​Communicate authentically and truthfully – Show openness in our dealings and approaches to people

YMCA Dulverton Group is committed to the protection and safeguarding of children and adults at risk and promoting their welfare. The YMCA Dulverton Group, therefore, expects all staff and volunteers to share this commitment.

This post is subject to an enhanced level DBS Disclosure in respect of the Adults/Children’s Workforce.

Person Specification

Qualifications and Experience

• Experience of running a venue.
• Strong sales and business development expertise.
• Experience of developing a culture of collaboration and team work to deliver excellent customer services.
• Knowledge of the local events and accommodation markets.
• Knowledge and experience of venue promotion through social media and other networks.​

​Personal Qualities

• Excellent communication and interpersonal skills to influence and sell.
• Excellent organisational skills and attention to detail.
• Knowledge of the local events and accommodation markets.
• Excellent time management skills and the ability to work under pressure to ensure the efficient running of the venue.
• Problem solving skills and diplomacy.
• The ability to manage budgets.
• Be flexible, target-driven and have a proactive approach.
• Excellent administrative and IT skills.
• Excellent customer service skills.
• Commitment to YMCA Dulverton Group’s Values.
• Self-motivated with ability to manage own workload and work with minimal supervision.
• Team player, with ability to build relationships with a wide variety of stakeholders.
• Ability to prioritise and manage conflicting demands.
• Demonstrates resilience, motivation and commitment to driving up standards of work.
• Takes personal responsibility and accountability and able to make well informed balanced decisions taking account of risk.
• Demonstrates a proactive approach taking responsibility for areas of work and finding solutions.
• Anticipates need for change, proactively introducing systems to bring about improvements in effectiveness and efficiency.
• Is adaptable to change/embraces and welcomes change.
• Availability to work weekends to meet the needs of the business and to facilitate venue hire requirements.

Other requirements

• YMCA Dulverton Group is committed to the protection and safeguarding of children and adults at risk and promoting their welfare. The YMCA Dulverton Group, therefore, expects all staff and volunteers to share this commitment.
• This post is subject to an enhanced level DBS Disclosure in respect of the Adults/Children’s Workforce.
• This candidate must be committed to equality and diversity in the workplace.
• May be required to attend occasional evening meetings.
• Have a driving licence and access to a car.

For more information about YMCA Dulverton Group, Please click on this link to our website https://www.ymca-dg.org/

We are committed to providing equal opportunities for all. We are striving to be a care leaver friendly employer, and because of this, if you wish to disclose that you are care experienced, we guarantee you an interview as long as you meet the minimum requirements for the role. Following this, we also offer constructive feedback on your application process.

Job Types: Part-time, Permanent

Salary: £16,200.00 per year

Expected hours: 22.5 per week

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Experience:

• Customer Service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Ability to Commute:

• Wrington (required)

Ability to Relocate:

• Wrington: Relocate before starting work (required)

Work Location: In person