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SalaryLocation: Manchester, The Trafford Centre
Contract: Permanent, Full Time, 40h
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.
We are united by a common goal - to reimagine the future of beauty.
The opportunity:
Sephora is a renowned beauty retailer at the forefront of the cosmetics industry. Our vibrant stores offer an extensive range of high-quality skincare, makeup, and fragrance products. Join our team as we empower individuals to express their unique beauty and provide exceptional customer experiences.
As a Beauty Advisor specializing in makeup at Sephora, your primary responsibility will be to provide exceptional customer service and expertise in the field of cosmetics. You will assist customers in selecting makeup products, educate them about current beauty trends, and promote Sephora's brand offerings. Your role will contribute to the overall success of the Sephora store in the UK by ensuring customer satisfaction and driving sales.
Key Responsibilities:
Customer Assistance: Engage with customers in a friendly and approachable manner, actively listening to their needs and preferences. Offer personalized makeup recommendations and advice, taking into consideration individual skin type, tone, needs, and desired look. Assist customers with product selection and provide detailed information on application techniques.- Product Knowledge: Stay up-to-date with the latest makeup trends, techniques, and products available at Sephora. Have an in-depth understanding of the features and benefits of different makeup brands, including Sephora's private label offerings. Continuously expand your knowledge of new beauty launches, ingredients, and industry innovations to provide accurate and valuable information to customers.
- Sales and Goals: Proactively engage customers to drive sales and meet individual and store sales targets. Recommend additional products, upsell complementary items, and promote Sephora's loyalty program. Actively participate in promotional activities and events to maximize sales opportunities.
- Brand Representation: Embody the Sephora brand values and maintain a professional appearance at all times. Ensure the store's visual merchandising standards are upheld, including cleanliness and organization of makeup counters and displays. Act as a brand ambassador by actively promoting Sephora's values and offerings.
- Team Collaboration: Collaborate with the store team, including other Beauty Advisors and managers, to create a positive and inclusive work environment. Share knowledge and best practices with colleagues to enhance overall customer service and sales performance. Actively participate in team meetings, trainings, and workshops.
- Cross Trained: Assist at the cash desk during busy periods, ensuring a positive customer experience. Transition seamlessly to the stockroom to support in deliveries and maintain efficient replenishment processes. Your role is pivotal in ensuring the overall operational success of our store.
Skills:
- Proven experience as a makeup artist or Beauty Advisor, preferably in a retail/Customer Experience focused environment
- Extensive knowledge of makeup products, techniques, and industry trends.
- Strong interpersonal and communication skills, with the ability to build rapport and connect with customers.
- Demonstrated ability to provide exceptional customer service and personalize recommendations based on customer needs.
- Goal-oriented mindset and proven track record of meeting or exceeding sales targets.
- Professional appearance with a passion for the beauty industry.
- Ability to multitask, prioritize, and thrive in a fast-paced retail environment.
- Flexibility to work on weekends, holidays, and during peak retail hours.
While at Sephora, you’ll enjoy...
The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
