Do you live in Lodnon and are interested in working for a luxury skin care brand, then the La Prairie Counter at John Lewis, Oxford Steet might be of interest to you. You role will be to achieve and maximise the account retail performance targets as agreed with the Regional Sales Manager, delivering key performance indicators, recruiting new customers to the brand via beauty rooms and on/off counter events. Implement an effective weekly business and providing therapist services to our customers who are interested in our facials.
The key responsibilities for this role include but are not limited to the following:
Approaching customers and achieving sales:
Achieve sales by adhering to La Prairie's selling and training guidelines.
Adhering to the La Prairie Art of Beauty facial guidelines to ensure that standards are consistent and up to date
Skillfully marry Art of Beauty and selling skills together to achieve KPI's
To build a good client base with the help of internal CRM
Business planning to ensure the beauty room is maximised around key events and launches
Approach customers with an enthusiastic and easy-going opening
Review daily goals throughout the day and liaise with line manager to make improvements
Traffic stop with ‘new’ launches and marketing lead program
Listen and identify customer needs
Ask the appropriate follow up questions in a friendly manner
Invite every customer to sit down and have a skincare consultation
Introduce ‘Diamond Servicer’ to customers
Ensure accuracy and compliance of EPOS System for customer records
Offer Art of Perfection to ever consumer
Ensure events are fully stocked and appropriate customers have been contacted
Visual Merchandising:
Ensure the La Prairie’s image is maximised in store.
Present the beauty room in luxury standard while working with the visual merchandising team to meet company guidelines
Ensure the counter is spotlessly clean and well maintained
Make certain the counter is fully stocked and that all products are stored by category and shade sequence
All displays are strictly in accordance with Company Visual Merchandising guidelines and planograms
Report any counter issues promptly to Marketing
Motivation to Achieve:
Set high goals or standards of performance
Establish courses of action for self-accomplishment
Take action for successful delivery
Implementation of plans
Rapport and Communication:
Is aware of needs of others and their impact on them
Ability to be approachable and build relationships with others
Demonstrates ability to listen and communicate both verbally and written
Be informed about current and new business initiatives and to provide feedback to your Account/Business Manager
Willing to work cooperatively as a team member
Possesses persuasion and negotiation skills
Planning and Flexibility:
Working with Initiative
Ability to follow through energetically with events and achieve goals
See opportunities and acts on them
Perseverance
Applicants for this position must be able to demonstrate the following skills and experience:
NVQ level 3 in Beauty Therapy
Experience of providing high quality skincare treatments to clients
Client focussed and dedicated to providing a luxury experience
Polished, approachable and friendly communication skills
Dedicated to achieveing / exceeding KPI's
Able to work collaboratively as part of a small team
Preferred but not essential - Manderian Speaker
We look forward to receiving your application.